Customer Service Representative

Job Description

Are you a natural leader with a knack for clear communication and attention to detail
? We are actively seeking talented individuals to join our customer service team, where you’ll play a key role in delivering exceptional service while honing your leadership potential. If you’re an eloquent writer, a superb verbal communicator, and someone who thrives in data entry tasks, this role is perfect for you. You’ll assist customers, manage inquiries, and contribute to a smooth, efficient workflow.

With opportunities _into_leadership_positions, we are looking for individuals ready to make an impact and elevate our customer service experience. Join us and unlock your potential!

Location:

Austin, TX *(This is a ONSITE position)*

Status: Monday - Friday (8:00AM - 5:00PM)

• High level understanding of the critical need to deliver superior service

• Ability to keep up with a fast-paced environment and maintain a positive attitude

• Ability to learn multiple programs, research the issue, and articulate the solution

• Excellent written and verbal communication skills

The Customer Service Representative is responsible for first-line customer service support and ensuring customers experience with DaBella is as good as possible. The CS Specialist handles omni-channel customer service inquiries and then routes them to the proper person to resolve
any issues.

• Monitors and processes customer messages via calls, email, and online inquiries and enters them into company CRM for tracking and reporting purposes

• Contact customers via phone and email to clarify information and details regarding messages and complaints and to help establish resolutions for any outstanding issues

• Coordinates with internal staff including sales, GMs, PCs, and installation team to ensure all customer requests and complaints are addressed and resolved in a timely manner

• Previous receptionist, data entry, customer service, or call center experience is preferred, but not required

• Must be able to manage high call volume (100 calls minimum)

• Proficiency in Microsoft Office, email, email scheduling tools, internet, and internet-based applications

• Excellent time management skills, ability to multi-task and prioritize work, and maintain self-direction in a fast-paced environment

• A creative mind, with the ability to suggest improvements

• English and Spanish Bilingual preferred

Benefits & Perks:

• Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance

• 401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select

• Paid professional development, leadership training, and relocation opportunities nationwide

• 80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

For more information, please visit DaBella.us

This is an IN-OFFICE Role.
To learn more about DaBella visit our website ella.us

#IND CORPORATE