Customer Services - Customer Service Representative

Customer Service Representative

This role offers the opportunity to work in Long Term Care as a Customer Service Representative. It involves providing telephone support for resolution of customer problems, incidents, issues, requests, and queries in a call center environment.

Austin, TX

20.00 per hour

Minimum of 6 months to 1 year of customer care experience.

High School Diploma or GED preferred.

Excellent communication skills, both written and oral.

Ability to work creatively and analytically in a problem-solving environment.

Eager to contribute to a team-oriented environment.

Desire to work in an information systems environment.

Applicants must be able to work directly for Artech on W2.

Experience with AWS CRM.

Client office experience.

Effective multi-tasking abilities.

Must be available to work any 8-hour shift from 7am to 7pm.

Provide functional telephone support for resolution of customer problems, incidents, issues, requests, and queries.

Ensure proper documentation, notification, and escalation of contacts.

Operate phone queue and participate in scheduled training.

Manage incoming phone calls from the provider and customer communities in a prompt, courteous, and concise manner.

Maintain appropriate documentation for all calls clearly and concisely, following all QA requirements.

Transfer callers to other units as necessary.

Meet individual performance standards and cross-train to other areas and assist as required.

High chances for extension of the contract.

Work in a collaborative and team-oriented environment.

Opportunity to gain experience in Long Term Care and information systems.