Graduate Customer Intelligence Executive - Austin, TX

Austin, United States

Fospha is the measurement system enterprise retail and ecommerce brands run their business on. We give marketing teams one clear, daily view of what's actually working — across every channel and everywhere they sell, from their website to Amazon and Tik Tok Shop — down to the level of a single ad or piece of creative. It replaces guesswork and gut feel with a number marketing, finance and agencies can all trust and act on.

Brands including Dyson, Gymshark and Car Parts use Fospha up to 25 times a day to decide where budget should move next. We've spent over a decade building this, with more than $40 billion in marketing spend now optimised through the platform — and we're scaling fast across London, Mumbai and Austin.

The Customer Intelligence team are responsible for ensuring our customers take action on Fospha data: turning data into clear recommendations, guiding marketers through budgeting decisions and helping client teams become experts in the Fospha platform.

This is the entry point into the function, and it is a hands-on one. You'll work across live customer accounts from the point that they go live with Fospha, becoming the trusted expert in the domain, our customers and the decisions they are making across their marketing mix. It's a role for someone who wants to learn how to turn data into customer action, in a business where these actions are meaningful and exciting.

Level: Graduate - Entry Level

Location: Austin, TX

What you’ll be doing:

• You'll join our Customer Intelligence Team and work across customer accounts, becoming a trusted expert in the insight, model, and data quality that sit behind them
• You'll be responsible for the customer outcomes your team owns — driving action on insight, trust in the model, and confidence in data quality — contributing to customer retention alongside the Account Manager
• You'll build deep expertise in your specialism and use it to solve real customer problems, turning data into clear recommendations, building trust in our methodology, and keeping data accurate and flowing
• You'll be confident and effective in customer-facing moments relevant to your team, building credibility with both technical and non-technical stakeholders
• You'll be collaborative, working closely with Account Managers and other specialist teams, feeding customer insight back to Product, and keeping everyone aligned with regular progress updates

In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen AI hub to increase our efficiency

The Centre of Excellence

The Centre of Excellence is Fospha's early-careers programme that develops ambitious, high-performing talent through focused training, hands-on experience and cross-functional exposure. Starting in Customer Intelligence, you'll gain foundational experience while being prepared for future opportunities across the organisation. The programme operates on the following principles:

• Individual Responsibility from the Get-go:
  You will quickly be responsible for the success of your work, able to make an individual impact early in your career
• Work alongside SLT at Leading Businesses:
  You will be engaging with Senior Leadership and C-Level executives at the leading retail brands, getting exposure to how the top companies operate
• Become a Customer Facing Expert:
  You will be working directly with customers, often meeting them in person and developing your ability to create strong interpersonal relationships
• Cross-Functional Exposure: we offer unique opportunities to learn from and collaborate with every department in the business — many daily
• Comprehensive Training:
  In addition to the extensive on-the-job learning…