Shift Leader | Lick Honest Ice Cream | Mueller
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-09-20
Listing for:
Lick Honest Ice Creams
Full Time
position Listed on 2026-09-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Retail Associate/ Customer Service
Job Description & How to Apply Below
Position Summary
Theroleoftheshift Leaderistoactasamonitorandenforcerofthedayto dayoperationsandprocedures, staff supervision and customer experience.
The person in this role is essentially an extension of the owners, supporting their goals of assuring happy and satisfied customers, knowledgeable and dependable employees and an exciting, unique and fulfilling customer experience.
This person reports to the Shop Manager.
- Fullysupporttheowner’smissionandintegrityof thebrand
- Fullyengageindaytodayoperationsprimarilyinfrontofhousebutwithconsiderationsofbackof house as well (they work together).
- Maintain highest shopandkitchensanitary andcleanlinesslevels
- Treatthispositionasaresponsibilityandbeaccountableforanyandall actions,decisionsmadeor direction given
- Treat thispositionasapriorityandbeexcitedtobeatwork
- Surfaceconcerns orfrustrationsimmediatelyanddirectlytoshopmanager
- Assumepositive intent
- Take initiative
- Leadbyexample
- Statefoodhandler’spermitrequired
- Haveknowledgeofprinciplesandprocessesforprovidingcustomerandpersonalservices.
This includescustomerneedsassessment,meetingqualitystandardsforservices,andevaluationof customer satisfactions. - Supervisethefrontendstaffduringyourassignedshift
- Enforceopeningandclosingandshift changeproceduresduringassignedshift
- Duringclosingshifts,countdrawerandcorrectlypreparedeposits,drawerfundandreservefunds
- Beknowledgeableandenthusiasticabout Lick Honest Ice Creamsandwhatmakesouricecream unique, and share this knowledge with customers
- Aidownersandshopmanagerinmaintainingstaffknowledgebasefornewflavors,preparation methods, etc.
- Monitor staff andreportanystaff issuesdirectlyto
Shop Manager - Enforcescheduleandpunctuality
- Monitorstaffknowledge,scoopsizesandemployee/customerinteractionandguidestaffas necessary
- Identifyanycustomerissues/complaintsandtakenecessarystepstocorrectthem
- Performallotherrelateddutiesas requested
- Followandenforcecompanyuniformpolicy
- Followallpoliciesandproceduresoutlinedinthecompany handbook
- Ensuresafeenvironmentwithinshopbymonitoringemployeeactionsandcustomerbehavior
- Maintainingprivacyinregardstoalarmcodes,safecodesand allotherconfidentialinformation
Essential Functions
- Handle public inquiries in a timely and friendly manner
- Maintainaflexibleschedulebasedonshopneeds
- Must beavailableforat least 3shifts aweek
- Abletocommunicateclearlyandprofessionallywithcustomersandteammembers(face-to face or by telephone)
- Abletoreadandcomprehendwrittenmaterial
- Abletostandforshifts lastingupto,butnot limitedto,8hoursoftimeonconcreteflooring
- Performtaskswhichinvolverepetitivemotionincluding,butnotlimitedto,the useofarms,hands, wrists, back
- Abletousehandstohandle,control,orfeelobjects,toolsorcontrols
- Manageone’stimeandthetimeof others
- Monitor andcontrolresources,includingbutnotlimitedtocollectingpaymentsforgoodsorservices, counting and managing till, managing inventories
- Lift 50#
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