Dispatcher, Customer Service​/HelpDesk

Radiant Plumbing & Air Conditioning

Since 1999, we've been Austin's bold and quirky solution for all things plumbing and air conditioning. We don't just stand out, we shine! From memorable service to a fun-loving company culture, we're a team that has your back (and yes, we mean it). Ready to take your career to the next level? Don't let your future swirl down the drain. Apply today and join the best in the business!

Monday-Friday | 11:00 AM-8:00 PM

• Medical, Dental and Vision Insurance
• Pet Insurance
• Work from home!
• Employee Discounts
• 401(k) with 4% company match
• PTO, Paid Holidays and Paid Parental Leave
• Company-provided laptop, monitor and headset

• Service Titan experience is a must!
• Experience in the home service industry is highly preferred.
• Thrives in a fast-paced environment (clock in, GO-GO-GO-GO, clock out!)
• Strong attention to detail.
• Sound critical thinking and problem-solving skills.
• Ingenuity and resourcefulness.
• Superhuman ability to multitask.
• Provides a 5-star customer experience.
• An empathetic and upbeat attitude.
• A backbone! Our dispatchers thrive under pressure.
• Driven for excellence.

• Organize and coordinate daily schedules based on call priority and technician ability.
• Dispatch and debrief our technicians.
• Monitor the performance of service technicians.
• Communicate with customers in a timely and effective manner.
• Understand sales goals and help hold the team accountable.
• Quickly adjust schedules as priorities change throughout the day.

• High School Diploma or GED.
• 1+ year of dispatch experience, preferably dispatching technicians.
• Service Titan experience required.
• Proficiency with Microsoft Office or Google Suite.
• Strong ability to multitask and switch priorities quickly.
• Excellent organizational and communication skills.