Media Technology Associate, Technology Services, Moody College of Communication

Media Technology Associate, Technology Services, Moody College of Communication Hiring Department:

Moody College of Communication

All Applicants

40

Non-Exempt from FLSA

Immediately

Expected to Continue

UT MAIN CAMPUS

The Media Technology Associate supports the daily operation of equipment checkout services by coordinating student employee workflows, supporting reservation and checkout activities, and providing customer service to students, faculty, and staff. The position helps ensure operational priorities are completed accurately, shifts are appropriately staffed, and established procedures are followed consistently. Responsibilities include supporting student employee onboarding, training, scheduling, documentation, records management, and workflow coordination to promote efficient service delivery and a positive user experience.

The Media Technology Associate serves as a key operational resource within the Equipment Checkout team, helping maintain reliable, organized, and effective checkout services that support the academic and creative needs of Moody College students, faculty, and staff.

• Day-to-Day Operations and Student Workflow Management: Manages daily student employee workflow in support of equipment checkout operations. Coordinates student tasks, monitors opening and closing checklists, tracks routine workflow completion, and helps ensure daily operational priorities are completed accurately and on time.
• Student Workload and Project Management: Creates, prioritizes, and assigns student employee projects and operational tasks that support daily operations. Monitors progress, adjusts priorities as needed, and helps ensure student work aligns with service needs, workflow demands, and operational deadlines.
• Operational Documentation and Records Management: Maintains operational documentation, wiki content, scanning activities, and archival records used by staff and student employees. Supports accurate recordkeeping, workflow references, and access to operational information needed for daily operations and compliance requirements.
• Student Hiring, Scheduling, and Administrative Coordination: Coordinates day-to-day student employee administrative processes, including interview coordination, hiring-process support, work schedules, timesheet approvals, and performance evaluation documentation. Supports student staffing continuity while maintaining alignment with management expectations, approval requirements, and workforce planning decisions.
• Reservation Workflow Oversight and Student Support: Oversees reservation workflows performed by student employees, including staging, pickup readiness, check-in accuracy, and issue documentation. Monitors completion, provides routine guidance, and helps ensure reservation activity is handled consistently and on schedule.
• Operational Improvement and Team Participation: Participates in team discussions and contributes recommendations to improve daily operations, service consistency, workflow efficiency, student support, and process effectiveness.
• Customer Service and User Support: Provides routine customer support, training, and guidance to users regarding equipment reservations and returns. Assists with service questions, reinforces checkout expectations, and supports a positive and consistent user experience.
• Checkout System and Equipment Records Support: Supports routine checkout system accuracy by maintaining patron and equipment records, processing standard equipment-related tickets, and updating operational records. Escalates advanced system, inventory, and equipment-accountability issues as appropriate.
• Student Onboarding and Basic Training: Provides onboarding and basic operational training for student employees, including general workflows, safety procedures, customer service expectations, checkout policies, basic checkout system functions, and office tools. Maintains training documentation and coordinates advanced training needs to the Specialist.
• Other Related Functions as Assigned:

• High school diploma or equivalent.
• Two years of experience working with film, video, lighting, grip, or related media production equipment.
• Experience providing customer service, responding to inquiries, and resolving routine service-related issues.
• Strong interpersonal and communication skills, with the ability to effectively interact with students,…