Veterinary Receptionist​/Customer Service Representative

Veterinary Receptionist / Customer Service Representative

Austin, TX

Four Paws at Four Points Veterinary Hospital is seeking an outgoing Client Service Representative / Veterinary Receptionist to serve as the welcoming face of our hospital.

In this fast-paced veterinary front desk role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and Compensation :

• Compensation: $18 - $20 per hour, for each hour worked
• Schedule: This is a full-time position, with a 4 x 10 schedule and availability needed Monday–Friday with every other Saturday morning (8:00 AM–1:00 PM). No on-call requirements.

Full-Time Benefits Package :

• Health Package: Medical, Dental, and Vision Insurance (with HSA options)
• Life Insurance and Disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

Your Qualifications :

• 1+ years of experience in a customer service, reception, or client-facing role
  • Previous veterinary receptionist or healthcare-related front-desk experience is strongly preferred
• Proficiency in the following skills
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software,
    especially Avimark, preferred
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Ability to remain calm, professional and solution-oriented during busy periods

W hy Choose Four Paws?

Four Paws at Four Points Veterinary Hospital is a 3-doctor small animal practice in Northwest Austin, TX, proudly serving dogs and cats across Austin, Cedar Park, Riverplace, Steiner Ranch, Lake Travis, and Leander. Our full-service hospital offers comprehensive veterinary care including wellness and preventive medicine, general and soft tissue surgery, dentistry with digital dental radiography, digital X-ray, ultrasound, acupuncture, laser therapy, rehabilitation, and urgent care — all in a state-of-the-art facility designed to deliver the highest standard of medicine with a personalized, compassionate touch.

What truly sets us apart is our people and our culture. We are a collaborative, experienced team that respects each other's time — lunches are taken, shifts end on time, and the environment is genuinely positive. We believe outstanding patient care starts with a team that feels valued, supported, and genuinely enjoys coming to work. Every team member plays an important role here, and we foster a culture built on teamwork, continuous learning, and mutual respect.

And then there's Austin itself. One of the fastest-growing and most vibrant cities in the United States, Austin offers live music, incredible food, outdoor recreation on Lady Bird Lake and the Hill Country, a warm climate, and a diverse, welcoming community. Whether you're already local or considering a move, Austin is an exceptional place to build a career and a life.

If you're looking for a veterinary receptionist or client service role in Austin where your work is valued, your culture is positive, and your team actually likes each other — Four Paws at Four Points is the place.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is…