Dental Front Office​/Patient Care Coordinator

Austin, United States | Posted on 09/30/2026

Derby Dental is a warm, patient-focused general practice in the Far West / Northwest Hills area of Austin, looking for an experienced Front Office team member to join our team. Led by Dr. Erika Whitehouse and Dr. Meghan Kilkelly, known for a welcoming, anxiety-free experience, the kind of place patients describe as feeling like family.

This is a great fit for an experienced coordinator who understands that the front desk is the first and last impression of the practice.

The role: You'll be the welcoming face of our office and the engine behind a smooth-running front desk; managing insurance, treatment plans, and patient financials with accuracy and warmth while creating an exceptional experience from check-in to checkout.

What you'll do:

• Verify PPO and Medicaid insurance with breakdowns
• Enter insurance frequencies
• Generate and present treatment plans
• Handle financial planning, including in-house and Care Credit
• Read EOBs and send PPO claims
• Maintain the reception area and welcome patients
• Make confirmation calls
• Generate and call recall lists
• Scan documents and apply knowledge of ADA codes
• Coordinate specialty referrals

Schedule:

• Monday 8:00 AM-4:00 PM
• Tuesday 7:00 AM-2:00 PM
• Thursday 7:00 AM-2:00 PM
• Friday-Sunday off

What we're looking for:

• 1+ years of dental front office experience
• Confident with PPO/Medicaid verification and treatment plan presentation
• Self-motivated, detail-oriented, and accountable
• Upbeat, warm, and personable; someone patients remember
• An excellent communicator in person, on the phone, and over text/email
• Organized and adaptable, with a problem-solver's mindset

Preferred:

• RDA background or comfortability supporting the hygiene department is a strong plus