Sr Manager, User Experience Designer

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

We are looking for an experienced, collaborative, and adaptable senior UI/UX designer who is passionate about understanding user needs and pain points to join the User Experience Design (UX) team. TheUX Team crafts effortless mobile, web and desktop experiences that are grounded in empathy and informed by insights and thoughtful planning. We are a multi-disciplinary group of professionals with expertise in Design, Content Strategy and Research.

We collaborate across the enterprise to build exceptional digital experiences for millions of clients. Our clients are passionate about the tools and experiences we provide, and we create experiences that inspire trust, simplify the complex, demystify investing, and empower our clients to truly own their tomorrow.

UI/UX design expertise and execution:

• Bring products to life, designing solutions that delight and satisfy our clients and meet business needs.
• Support product design efforts from discovery to final delivery,
• Design interactions across desktop, mobile web and native mobile experiences, using product context.
• Align visual design approach for products.
• Work within a design system with an understanding of patterns and components.
• Understand that the tiniest detail can make all the difference in designing a great product, with focused attention on meeting product requirements, providing consistent and error‑free experiences aligned to brand identity, and

• Create solutions together with a cross‑functional Agile team, considering how digital, physical, and service channels work together.
• Ideate with a divergent focus to identify gaps and research questions.
• Support ideation session facilitation and idea evaluation.
• Create consensus with partners, using a variety of XD methods to focus on the problem to solve.
• Estimate task completion and raise roadblocks to team or project lead.
• Maintain the high standards set by the group, including channel standards, content standards and the Charles Schwab design system.

• Passionately solutions‑focused and optimistic about team, our mission and the needs of our partners and users.
• Develop, maintain and strengthen relationships with peers and partners.
• Support or design activities to build partnerships and team collaboration.
• Understand needs from peers or partners and share your own.
• Raise your hand to help teammates as needed.

• See the best in others and situations and inspire teammates to do the same.
• Build a case for an experience, using information, data and expertise to craft a message.
• Use project knowledge to influence and persuade teammates.
• Have a design position and be open and flexible to
• Recognize challenges are part of the process and collaboratively find root causes to determine next steps and new directions.
• Be curious about challenges that affect team health and explore ways to resolve them.

• You will support an engaged set of users who rely on our products to manage their financial lives.
• By understanding the user needs you will be able to impact how our users do business with Schwab.
• You will learn how to balance functionality against complexity on a highly visible platform which serves millions of advisors and retail customers.
• You will work with an engaged design team that fosters a learning environment.

Required:

• 6-10 years of UI/UX design experience focused on digital products or equivalent
• 1+ year of UI/UX experience for touch‑based mobile interfaces is a plus
• An online portfolio showing process and design thinking
• Experience with most aspects of a user‑centered design process, including user research, developing user flows, creating wireframes, and creating content specifications
• Experience working in a collaborative,…