Director of Product

Fourth is the world’s largest and fastest‑growing global leader of end‑to‑end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world‑class SaaS experience for our clients by building long‑term partnerships starting from the first phone call.

Director of Product Experience to define and build the end‑to‑end user journey across our Manager and Employee Apps — not just how they look, but how they think, feel and flow as a unified platform. This is a cross‑disciplinary role at the intersection of product strategy, UX/UI design and delivery. You will own the experience layer of Fourth’s platform: navigation, information architecture, interaction patterns and design system that make everything feel like one product.

You will lead a multidisciplinary team: UX/UI designers, a Product Manager and a delivery squad of front‑end and back‑end engineers and QAs. This role is hands‑on, accountable and decisive.

• Defining and building both apps from the ground up — strategy, roadmap, design and delivery
• The navigation architecture, information hierarchy and overall UX framework across both apps
• How underlying platform capabilities (scheduling, inventory, HR, payroll) are presented to users without exposing backend complexity
• The consistency and coherence of the experience — ensuring both apps feel like one platform regardless of which domain powers the feature underneath
• Design System & Standards: ownership and governance of the Fourth design system — component library, interaction patterns, visual language, accessibility standards
• Ensuring every team building into the platform adheres to experience standards, not just brand guidelines
• Defining and enforcing the rules that make new features feel native rather than bolted on
• Partnering with domain product leads to define end‑to‑end workflows that span multiple systems
• Translating intent‑based user journeys (e.g., cover an absence, approve a schedule, raise a purchase order) into coherent, low‑friction experiences
• Acting as the arbiter of experience quality — challenging domain teams when feature delivery compromises overall coherence
• Leading a multidisciplinary team: UX/UI designers, a Product Manager, front‑end and back‑end engineers and QAs
• Creating a high‑performance design and product culture — opinionated, user‑obsessed, outcome‑focused
• Growing individual capability while maintaining a clear, shared vision of what great looks like

• 8+ years in product, design or experience roles
• Has owned and shipped end‑to‑end products, not just designed them
• Led multidisciplinary teams, including designers and PMs
• Operated in complex, multi‑product or platform environments
• Held delivery accountability — you have shipped things on time
• B2B SaaS or enterprise software background preferred
• Hospitality or operational software a strong plus

• Thinks in workflows and user outcomes, not features or modules
• Strong design taste and high standards for interaction quality
• Commercially aware — balances craft with momentum and pragmatism
• Exceptional at influencing without authority across domain teams
• Comfortable in complexity — thrives in messy, high‑stakes environments
• Clear, direct communicator who earns trust through quality of thinking
• Energized by bringing order to fragmented systems, not intimidated by it

Our platform is powerful but fragmented. Multiple products acquired over many years each have their own logic, patterns and habits. Your job is to remove that complexity from the user’s view entirely. The person who succeeds in this role will have done something like this before, will have looked at a multi‑product estate and felt the pull to just ship an interface layer while resisting it, and will know that experience coherence is a structural and organizational problem as much as a design problem.

You will have the conviction and credibility to drive change across teams that do not directly report to you.

This role reports to the VP of Product and sits on the Product Leadership Team.

• Domain Product Directors…