Sr Content Designer, Fraud Prevention Tools

Pay Pal has been revolutionizing commerce globally for more than 25 years, creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure. We connect hundreds of millions of merchants and consumers, offering proprietary payment solutions on our platform and supporting cross‑border trade.

As a Senior Content Designer, you work closely with UX Designers, Product Owners, Engineering and Researchers to create empathetic and inclusive experiences that simplify complex financial problems for our customers. You will define project requirements, develop content strategies, and craft trustworthy brand content.

• Perform work assignments using specialized content design knowledge and business expertise.
• Lead projects and programs within the content design family with moderate scope impacting function or sub‑function.
• Analyze, evaluate, and make decisions within general parameters under broad supervision.
• Act as a subject‑matter resource for entry‑level and developing colleagues.

• 3+ years relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.

As a Senior Content Designer focusing on Fraud Prevention Tools, you will work on products such as fraud rules, alerts, and anomaly detection. You’ll propose solutions to strengthen Pay Pal systems while shaping the future of our platforms, collaborating closely with teams across Design, Product, Engineering, Legal, Policy, and more.

• Plan and write UX content for web and app experiences—including navigation, user interface copy, emails, push notifications, and in‑app alerts.
• Manage multiple simultaneous projects by setting stakeholder expectations, independently prioritizing tasks, and collaborating across teams.
• Partner with product designers on UI flows, layouts, hierarchy, and interactions.
• Gather and apply data‑driven insights about customer needs and pain points to identify, propose, and craft user‑centered design solutions.
• Use data and research to evaluate your solutions’ impact and advocate for continuous improvement.

• 5+ years relevant work experience writing and designing for digital products.
• Experience navigating complex technologies, sensitive data, and/or highly regulated domains such as financial services, payments, security, healthcare, or advertising technology.
• Experience with content standards—style and terminology guidelines—and localization or accessibility best practices.
• Working knowledge of Figma or similar standard design tools.
• Experience or interest in designing with and for generative AI/LLM‑based systems.
• Bachelor’s Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science, or related field preferred.

Pay Pal offers a balanced hybrid work model, generous paid time off, comprehensive healthcare coverage, and resources for personal wellbeing—physical, emotional, and financial.

Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. Pay Pal will provide reasonable accommodations for qualified individuals with disabilities.