Design Lead Senior- Native Mobile

Position Overview

At PNC, our people are our greatest differentiator. As an Experience Designer Lead Senior - Native Mobile within PNC’s Digital Channel – Retail organization, you will be based in Pittsburgh, PA, Cleveland, OH, Austin, TX, Philadelphia, PA or New York, NY. You will be a senior individual contributor and design leader on the Native Mobile team, shaping high‑impact customer experiences across iOS and Android platforms and elevating the end‑to‑end experience of the PNC Mobile app through strong leadership and disciplined design practices.

• Champion experience vision, strategy, and storytelling for the PNC Mobile app while collaborating across lines of business
• Define end‑to‑end journeys and experience frameworks that align stakeholders and guide delivery
• Drive product design quality, consistency, and best practices through expert use of Figma
• Support design lifecycle from discovery through implementation, including user journeys, storyboards, prototypes, wireframes, and materials for senior management
• Conduct research studies and present findings to inform improvements in the customer experience
• Coach and mentor junior staff and assist management in training new staff

• Extensive experience designing native mobile applications at scale
• Demonstrated leadership as a senior or lead individual contributor
• Ability to operate independently in complex, ambiguous problem spaces
• Strong collaboration skills across product, engineering, and business partners
• Experience working within agile delivery models
• Proficiency with Figma and modern design workflows
• Experience designing for regulated industries such as financial services
• Deep familiarity with mobile design systems and accessibility standards
• Experience mentoring or informally leading other designers

• Navigate between high‑level strategic thinking and product‑level details
• Establish experience design principles and success metrics
• Journey mapping, service blueprints, and ecosystem modeling
• Design for complex, highly regulated domains (e.g., finance, healthcare)
• Strong interaction design patterns, micro‑interaction thinking, and prototyping
• High‑fidelity UI design with emphasis on visual hierarchy and clarity
• Platform native design expertise (iOS, Android, responsive web)
• Component‑based design and scalable UI architectures
• Mentor senior and mid‑level designers
• Shape design culture and craft standards

PNC is an in‑office company. This role requires time in the office or in the field daily (five days a week). PNC does not provide sponsorship for employment visas.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.