Director, UX & Research

Job Title:

Director of UX & Research

Location:

Austin, Texas

Reports To:

Sr. Director of Strategy & Product Operations Company:
Accruent About Accruent

Accruent is a global leader in intelligent asset, facilities, and real estate management software, helping organizations connect their physical world to their digital future. Our platform powers mission‑critical operations for thousands of customers worldwide from Fortune 500 enterprises to fast‑growing disruptors.

We are seeking a Director of UX & Design to lead a multidisciplinary team, bridge high‑level vision with everyday experiences, and ensure every pixel we ship serves a human purpose. The role requires a balance of design engineering rigor and user‑centered design passion.

• Design Strategy & Vision: Define and evangelize an aspirational design vision that aligns with long‑term company goals and sets a new standard for a vast portfolio of products.
• Team Leadership: Recruit, mentor, and scale a high‑performing team of Product Designers and User Researchers, fostering a culture of radical accountability and creative excellence.
• Design Systems & Engineering: Direct the evolution of our global design system, ensuring seamless handoffs between Design and Engineering through advanced Design Engineering practices and shared component libraries.
• User‑Centered Discovery: Lead deep‑dive user research and customer empathy initiatives to uncover market whitespace and validate complex solutions before they hit the roadmap.
• Experimental Rigor: Spearhead a robust experimentation culture, utilizing A/B testing and user research to relentlessly optimize user journeys and business outcomes.
• AI Innovation: Integrate cutting‑edge AI tools for design into the team’s workflow to accelerate prototyping, automate repetitive tasks, and enhance creative output.
• Cross‑Functional Orchestration: Work in lockstep with Product Management and Engineering leadership to balance aesthetic excellence with technical feasibility and business ROI.
• Portfolio Experience Leadership: Own experience coherence across a diverse multi‑product portfolio, driving convergence, simplification, and consistent interaction patterns while respecting product‑specific workflows.

• UX Leadership: A frictionless, category‑leading user experience that establishes Accruent as a "must‑have" solution in the market.
• Craft Excellence: Set and uphold a high bar for interaction design, information architecture, and product storytelling through regular critique, design reviews, and quality frameworks.
• Operational Velocity: A highly efficient design‑to‑development pipeline supported by a mature design system and AI‑augmented workflows.
• Evidence‑Based Design: A measurable increase in product adoption and engagement driven by a rigorous "test‑and‑learn" philosophy.
• Organizational Trust: A unified engine where Design is viewed as a strategic partner to Engineering and Go‑To‑Market teams.

• Proven Leadership: 10+ years of experience in UX/Product Design, with at least 5 years in a senior leadership role scaling B2B SaaS design teams.
• Strategic Mindset: A portfolio of successful product outcomes where you led the journey from abstract vision to a high‑impact, measurable market win.
• Technical Sophistication: Deep expertise in Design Engineering, user‑centered design (UCD), and managing complex design systems at scale.
• Research & Analytics Fluency: Proficiency in leveraging qualitative research and quantitative data (A/B testing, usage metrics) to drive high‑conviction design decisions.
• AI Literacy: Demonstrated experience using or implementing AI tools to optimize design processes and enhance the end‑user experience.
• Stakeholder Mastery: The ability to navigate organizational complexity and communicate the business value of design to C‑suite stakeholders.
• Education: Bachelor’s degree in Design or a related field required;
  Master’s degree preferred.

• Experience in Product‑Led Growth (PLG) environments.
• Familiarity with modern analytics and experimentation platforms (e.g., Amplitude, Mixpanel, Pendo).
• Background in enterprise SaaS or complex,…