Head of Design

Head of Design - Remote

Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Head of Design to join our People Assurance team.

About Intertek People Assurance

Intertek People Assurance empowers organizations to build safer, more compliant, and higher-performing work forces through training, certification, consulting, and assurance services. We partner with enterprises across regulated and high-risk industries to ensure competence, compliance, and continuous performance improvement delivering confidence and peace of mind to our customers.

As part of a global portfolio that emphasizes innovative learning and people-centric technology, we infuse digital and human-led enablement into everything we do.

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What are we looking for?

The Head of Design is a visionary, execution-oriented leader who owns the entire design function at People Assurance. This is not a maintenance role, it's a transformation mandate. You will define and drive the design strategy across product, influence brand, and support all external-facing touchpoints, supporting a new standard for how People Assurance looks, feels, and connects with the people who use and encounter our products.

The ideal leader is hungry, change-oriented, and energized by building from the ground up. You've also done this before. You've taken a legacy product or brand and transformed it into something dramatically better, and you're ready to do it again with the full backing of executive leadership.

Key Responsibilities:

Design Leadership & Vision

* Shape and implement a cohesive design philosophy that elevates workflow efficiency, product functionality, and overall usability across the software portfolio.

* Ensure core design principles and usability best practices are applied consistently across all product experiences.

* Lead direct research with customers and prospects to understand needs, evaluate industry trends, and translate insights into clear recommendations. Partner with Product Management to prioritize and drive these improvements into the product

* Serve as a trusted design advisor to executive leadership and cross-functional stakeholders across Product, Engineering, and Marketing.

* Support visual examples and executive presentations that articulate design transformation and 'how' we get there.

* Define clear design standards and implement scalable design systems across all PA products and services.

* Present design strategy, direction, and progress to leadership and key stakeholders on a regular cadence.

* Establish a scalable design system and governance model that enables Product, Marketing, and other functions to leverage shared visual standards while maintaining clear ownership of their respective domains.

Product Design (UI/UX)

* Own end-to-end product design experience, from discovery and wireframes to polished, production-ready UI.

* Lead the transition from our legacy interface to a modern, intuitive, and scalable design system - elevating quality and accelerating delivery. This is the largest undertaking and priority of the role

* Lead direct research with customers and prospects to understand needs, evaluate industry trends, and translate insights into clear recommendations. Partner with Product Management to prioritize and drive these improvements into the product

* Define and maintain the design system and component library in close partnership with Engineering.

* Ensure accessibility standards (WCAG) and inclusive design principles are embedded in all product work.

Brand & External Presence

* Partner with Marketing to evolve and maintain shared visual standards that create consistency between product experiences and external brand experiences.

* Provide design guidance and consultation to ensure consistency across product and external experiences.

* Support brand evolution in partnership with Marketing. Elevate our product brand to a position that signals trust, modernity, and market leadership.

* Partner with Marketing to establish and evolve shared visual standards while maintaining clear ownership boundaries between product design and marketing…