Lead UX Designer

• Lead UX Design and Digital Insights disciplines, establishing best practices and fostering excellence across the team and organization
• Build design credibility and embed user-centered thinking across product, engineering, and business decision-making through collaborative partnership and demonstrated impact
• Champion accessibility (WCAG standards) as a competitive advantage and compliance requirement, embedding inclusive design practices into the culture
• Establish and operationalize design standards and governance that scale across the organization
• Advocate for the customer and user-centered design practices throughout the product lifecycle, advancing usability, utility, and accessibility
• Translate user research, behavioral data, and insights into actionable design recommendations that inform product roadmap prioritization
• Transform cross-functional business requirements into engaging, intuitive design solutions across internal applications, websites, digital onboarding, and online banking portals
• Convey ideas and solutions using communication and storytelling techniques to inspire and align stakeholders on vision and design direction
• Collaborate with product owners, platform delivery teams, and engineering to manage design delivery and ensure alignment between vision and implementation
• Produce journey maps, wireframes, and design systems that serve as the foundational framework for a maturing design practice

• Minimum of 7+ years of relevant experience in Product Design, UX Design, or related discipline
• 2+ years in a leadership or senior-level design role
• Bachelor's degree or higher in Interaction Design, UX Design, Service Design, Visual Design, HCI, or related fields
• Demonstrated expertise in WCAG accessibility standards and inclusive design practices
• Proficiency with standard design tools (Figma, Adobe Creative Cloud, Sketch, etc.)
• Proven experience working across multiple platforms (websites, web applications, mobile apps) with understanding of how designs translate to code
• Portfolio demonstrating ability to adapt design best practices across web and mobile at enterprise scale
• Strong communication skills and proven ability to influence stakeholders across organizational levels
• Experience with Agile SDLC methodologies and iteration-based development

Demonstrates expertise in UX Design and Product Design, with a strong focus on user-centered design practices, accessibility (WCAG standards), and the ability to translate user insights into actionable design solutions. Proven leadership in establishing design standards and fostering collaboration across cross-functional teams.

• UX Design
• WCAG Accessibility Standards
• Figma
• Agile SDLC
• Leadership in Design

• Product Design
• User-Centered Design
• Journey Mapping
• Wire framing
• Design Systems
• Behavioral Data Analysis
• Design Best Practices
• Inclusive Design Practices
• Digital Onboarding
• Mobile App Design

• Strong Communication
• Stakeholder Influence
• Collaboration
• Storytelling Techniques

• Interaction Design
• Service Design
• Visual Design
• HCI
• Enterprise Scale Design

• Adobe Creative Cloud
• Sketch