Specialist, Learning and Development

Overview

WHO WE'RE LOOKING FOR Are you a strategic learning leader who enjoys designing impactful training programs that strengthen compliance, build talent, and shape the future of a growing workforce?

Job Description The Specialist, Learning & Development (L&D) will design, develop, and deliver Cap Metro’s training programs that assure compliance with regulatory requirements and support the agency’s strategic priorities. This role leads complex, high-impact learning initiatives and serves as a subject matter expert in regulatory training, curriculum design, and facilitation. Using the knowledge and skills gained, the L&D Specialist III helps shape learning strategy for assigned programs, influences stakeholders, and mentors other learning professionals while ensuring programs align with agency goals and long-term capability needs.

• Lead agency-wide or cross-functional needs analyses to identify strategic capability gaps and inform learning priorities.
• Design and oversee complex curriculum and learning pathways aligned with long-term capability and workforce needs.
• Design, develop, and deliver training according to established instructional standards, programs, and methods.
• Facilitate advanced workshops and learning experiences for leaders, key talent pools, and specialized audiences.
• Design and implement programs focused on long-term growth and career development of employees.
• Create or source content for development programs and integrate content into LMS or other systems as appropriate.
• Serve as a strategic partner to Centers of Excellence and senior leaders to shape learning strategy and priorities.
• Establish agency learning metrics, analyze trends, and use insights to drive continuous improvement and strategic decisions.
• Project manage all aspects of content development and program design, delivery, and evaluation to meet high standards of learning design.
• Facilitate all activities related to the delivery of training, including preparation of materials, classrooms, and equipment as well as administrative requirements.
• Function as subject matter expert in the development of various content areas for training programs.
• Effectively deliver training that meets regulatory and safety requirements for employees in safety-sensitive environments.
• Provide necessary analytical training data as required and perform duties to meet department goals and objectives.
• Provide leadership, coaching, and/or mentoring to a subordinate group.
• Support Cap Metro’s Safety Management Systems (SMS) by ensuring staff follows safety and security policies and reports safety concerns.
• Performs other related duties as assigned.

• Bachelor’s degree in education, instructional design, human resources or a related field, or an equivalent combination of work experience, training, and education in lieu of a degree.
• Six (6) years of relevant experience, preferably in learning & development or a related field.
• Strong understanding of adult learning theories and instructional design models.
• Proficiency with LMS platforms and e-learning tools.
• Demonstrated experience in the development and delivery of a comprehensive training and testing program with proven results.
• Master’s degree in training, education, instructional design, or a related field is preferred.

• Ability to develop and mentor others
• Strong presentation skills, including written and oral communications
• Excellent communication, facilitation, and analytical skills
• Ability to influence others to identify and deliver effective learning solutions
• Exceptional interpersonal skills and ability to build partnerships to service training needs
• Ability to perform as an effective team player and assume team leadership as needed
• Demonstrated effectiveness in communication, writing, speaking, negotiation and presentation skills
• Strong time management, conflict resolution and facilitation skills
• Proficient in Microsoft Office 365 and related tools
• Adaptable and flexible with the ability to deliver training during non-traditional hours

Minimal travel may be required.

Work is performed in an office…