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ServiceNow Trainer

Job in Austin, Travis County, Texas, 78716, USA
Listing for: SeaHill Consulting Group
Full Time position
Listed on 2026-02-19
Job specializations:
  • Education / Teaching
    Training Consultant
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
  • Design, develop, and deliver training materials to support operational teams in the use of Service Now
  • Create end to end training materials, job aids, and knowledge resources for different personas
  • Facilitate training in classroom, virtual, and train the trainer formats
  • Collaborate with product owners, business analysts, and operational users to understand processes and incorporate requirements into training
  • Participate in project and team meetings to support development of training materials
  • Ensure training aligns with TxDOT processes, quality expectations, and accessibility standards
  • Ensure training materials are accurate, actionable, and easy to understand to promote user adoption
  • Incorporate feedback to iterate and refine training content
  • Maintain version control and documentation across training modules
Day to Day Responsibilities
  • Attend project and team meetings to gather inputs for training development
  • Engage with stakeholders to understand current workflows and operational needs
  • Develop training modules focused on Service Operations Workspace and Platform Analytics
  • Translate complex processes into clear and concise training materials
  • Deliver instructor led and train the trainer sessions
  • Update and revise training materials based on stakeholder feedback
  • Maintain documentation and ensure alignment with process updates
Preferred Experience and Attributes
  • Strong background in training development, instructional design, or operational procedure writing
  • Excellent written and verbal communication skills
  • Proven ability to deliver training in facilitator led and train the trainer formats
  • Considerable knowledge of Service Now ITSM applications, Service Operations Workspace, Reporting, and Platform Analytics
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