More jobs:
ServiceNow Trainer
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-02-19
Listing for:
SeaHill Consulting Group
Full Time
position Listed on 2026-02-19
Job specializations:
-
Education / Teaching
Training Consultant -
IT/Tech
Job Description & How to Apply Below
- Design, develop, and deliver training materials to support operational teams in the use of Service Now
- Create end to end training materials, job aids, and knowledge resources for different personas
- Facilitate training in classroom, virtual, and train the trainer formats
- Collaborate with product owners, business analysts, and operational users to understand processes and incorporate requirements into training
- Participate in project and team meetings to support development of training materials
- Ensure training aligns with TxDOT processes, quality expectations, and accessibility standards
- Ensure training materials are accurate, actionable, and easy to understand to promote user adoption
- Incorporate feedback to iterate and refine training content
- Maintain version control and documentation across training modules
- Attend project and team meetings to gather inputs for training development
- Engage with stakeholders to understand current workflows and operational needs
- Develop training modules focused on Service Operations Workspace and Platform Analytics
- Translate complex processes into clear and concise training materials
- Deliver instructor led and train the trainer sessions
- Update and revise training materials based on stakeholder feedback
- Maintain documentation and ensure alignment with process updates
- Strong background in training development, instructional design, or operational procedure writing
- Excellent written and verbal communication skills
- Proven ability to deliver training in facilitator led and train the trainer formats
- Considerable knowledge of Service Now ITSM applications, Service Operations Workspace, Reporting, and Platform Analytics
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