THECB - Intern; Student Success

Internship position 12 hours or more per week, position ending on or before December 1, 2026.

Performs complex administrative and analytical work to create reports for internal and public audiences. Work involves administering essential data processes; analyzing data reports; logistical coordination; and ad hoc research and analysis projects. Works under general supervision with moderate latitude for the use of initiative and independent judgment. This position reports to the Director of Digital Learning in the Division of Student Success and Institutional Partnerships.

• Conduct analysis and assist in preparing reports and recommendations.
• Administer data processes that may involve data collection, management, analysis, and reporting.
• Help identify, recommend, and implement specific opportunities to improve the efficiency or accuracy of data processes and the effectiveness/usefulness of reports or other deliverables; may also research and recommend improved methods/tools more broadly.
• Maintain general awareness of student success issues, especially as they pertain to higher education.
• Provide technical assistance and support to division staff for reporting, research, and projects.
• Maintain the necessary level of work to carry out job responsibilities by performing essential duties and functions.
• Perform related work as assigned.

• Knowledge of core quantitative/qualitative research methods and principles.
• Knowledge of standard and appropriate research sources and texts.
• Knowledge of business English, grammar, spelling, and punctuation.
• Knowledge of writing fundamentals, including proofing and editing documents.
• Skill in using personal computers, databases, and general office software, including word processing, spreadsheet, and presentation software.
• Ability to think analytically and present professional research data and reports.
• Ability to solve problems and answer questions independently using trustworthy sources.
• Ability to communicate effectively both orally and in writing.
• Ability to effectively organize time and manage multiple projects simultaneously.
• Ability to maintain strict confidentiality with business matters, records, and personnel information.
• Ability to establish and maintain effective working relationships both internally and externally.
• Ability to initiate and complete tasks with moderate supervision and make decisions using appropriate professional judgment and reasoning.
• Ability to accept and follow instructions given in a variety of forms.

This position is authorized for a hybrid telework schedule. Employees are required to work in the office three days per week, with the remaining days eligible for telework. Specific in‑office days may be determined by the department to meet business needs.

Required Minimum

Education and Experience:

• Senior classification in a bachelor’s degree program at an accredited college or university in education or social sciences, or current/upcoming enrollment in a graduate program at an accredited college or university in education or social sciences.

• Experience with higher education or secondary education data.
• Experience with digital learning and/or learning technologies in a higher education setting.
• Work experience in a higher education, legislative, or governmental organization.
• Knowledge of Texas public colleges and universities.

• Regular, reliable, and punctual attendance during assigned work hours.
• Frequent use of a personal computer (to be provided by the agency) and occasional use of other office hardware (e.g., copiers, printers, telephones).
• Frequent sitting or stationary standing.
• Frequently work under deadlines, as a team member, and in direct contact with others.
• Provision of a reliable cell phone number or ensuring accessibility via other digital means during assigned work hours.

• Demonstrate knowledge of customer service principles.
• Show flexibility and adaptability toward changes in assignments and work schedules; and work extended hours as necessary.
• Adhere to the organization’s internal…