Director, Admissions Strategy & Operations

Job Title

Director, Admissions Strategy & Operations

Agency

Texas A&M University - Kingsville

Department

Office of Enrollment Management

Proposed Minimum Salary

Commensurate

Job Location

Kingsville, Texas

Job Type

Staff

Job Description

About Texas A&M University-Kingsville

Texas A&M University-Kingsville (TAMUK), the oldest institution of higher learning in South Texas and a proud member of the Texas A&M University System, stands as the region's premier university. TAMUK offers the widest range of academic programs and degrees in South Texas, provides exceptional learning and residential facilities, conducts impactful research, awards substantial scholarships, and has awarded more than 80,000 degrees in the institution's 100-year history.

The university is recognized for its unwavering commitment to student success, meaningful research, and deep community engagement. With a welcoming campus culture and strong regional partnerships, TAMUK offers faculty and staff a unique opportunity to make a lasting difference in the lives of students and the broader South Texas region.

Location:

The University is located in historic Kingsville, a friendly, safe city of 25,000 that is the home of the legendary King Ranch. Corpus Christi and its beaches are just 40 miles to the northeast, and the border with Mexico is 120 miles to the south at Brownsville or 119 miles to the west at Laredo.

For more information, .

Position Overview

The Director, Admissions Strategy and Operations under direction, will play a pivotal role in managing the Admissions Office's CRM, Technolutions Slate. This position is responsible for fostering a culture of data-informed decision-making, developing statistical reports throughout the admissions funnel, and assisting with strategic initiatives to achieve enrollment goals. Additionally, the Director will supervise the admissions operations staff, ensuring data integrity and effective processing of inquiry and application materials for both undergraduate and graduate levels.

The role will also oversee the admissions decision process for all academic programs, ensuring absolute compliance with institutional and regulatory admissions requirements.

Essential Duties and Responsibilities

Administrative Support and Operational Leadership

* Provides leadership, supervision, and strategic direction for the Admissions Operations team, including full-time staff and student employees.

* Coordinates staff processes associated with recruitment, hiring, onboarding, training, performance management, leave administration, and annual evaluations.

* Coaches, mentors, and develops staff to ensure professional growth and operational excellence.

* Oversees daily admissions operations, including application processing, document management, data entry, file completion, and preparation of applicant records for admission review.

* Maintains knowledge of university systems and technologies, including Technolutions Slate, Banner SIS, Argos, and other related platforms.

Compliance and Policy Implementation

* Oversees the admissions decision process for all academic programs to ensure compliance with institutional policies, state regulations, accreditation standards, and applicable federal guidelines.

* Ensures data integrity and accuracy within admissions systems through established quality assurance and auditing procedures.

* Assists with error management within the CRM by reviewing exception reports, resolving data discrepancies, consolidating duplicate records, and coordinating corrective actions.

* Collaborates with Enrollment Management leadership to develop and implement policies, procedures, and best practices related to admissions operations.

Special Projects, Data Analytics, and Reporting

* Co-leads the management, enhancement, and strategic utilization of the Technolutions Slate CRM, including implementation, maintenance, testing, and user training.

* Operationalizes data-informed enrollment strategies through the effective use of CRM technology and analytics.

* Conducts statistical analyses and prepares reports related to inquiries, applications, admissions decisions, enrollment trends, and funnel performance.

* Prepares and disseminates regular reports on operational effectiveness, application processing timelines, and admissions outcomes.

* Partners with the Director of Enrollment Systems/Slate and other stakeholders to identify, develop, and implement technology solutions that improve workflow management and operational efficiency.

Communication and Stakeholder Engagement

* Collaborates with Enrollment Management leadership, academic colleges, Information Technology Services, Office of Institutional Research, and other campus partners to support enrollment objectives.

* Assists in the development, implementation, and assessment of communication plans and communication flows for prospective students, applicants, parents, and other stakeholders.

* Provides guidance and support to admissions counselors and campus partners regarding admissions…