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Program Manager, Child Abuse Reporting and Response Team; CARRT; Program Supervisor VII

Job in Austin, Travis County, Texas, 78716, USA
Listing for: Texas Education Agency
Full Time position
Listed on 2026-06-19
Job specializations:
  • Education / Teaching
    Education Administration
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
Position: Program Manager, Child Abuse Reporting and Response Team (CARRT) (Program Supervisor VII)

Mission

The Texas Education Agency (TEA) will improve outcomes for all public‑school students in the state by providing leadership, guidance, and support to school systems.

Core Values
  • We are Determined:
    We are committed and intentional in the pursuit of our main purpose, to improve outcomes for students.
  • We are People‑Centered:
    We strive to attract, develop, and retain the most committed talent, representing the diversity of Texas, each contributing to our common vision for students.
  • We are Learners:
    We seek evidence, reflect on success and failure, and try new approaches in the pursuit of excellence for our students.
  • We are Servant Leaders:
    Above all else, we are public servants working to improve opportunities for students and provide support to those who serve them.
Position Overview

The Texas Education Agency's Office of Governance (OG) is driven by a powerful mission: to proactively support school systems, keep students safe, and uphold Texas education law with integrity, objectivity, and excellence. Our core work streams—Field Support and Compliance & Investigations—focus on strengthening governance, fostering a culture of accountability, and promoting continuous improvement across Texas schools. By working closely with school systems and agency teams, we help ensure every Texas public school student has access to a safe, high‑quality education.

On behalf of the State Board for Educator Certification (SBEC) and the Commissioner of Education, the Educator Investigations Division (EID) is committed to protecting the safety and welfare of students across Texas. By investigating allegations of misconduct involving educators, school employees, and school contractors, EID plays a vital role in maintaining a secure and trustworthy learning environment. The division is structured into three primary units:
Intake, Investigations, and the Child Abuse Reporting and Investigation Monitoring Team (CARRT).

The Program Supervisor for the CARRT leads the agency’s critical work to ensure compliance with Tx Education Code §22A.156 to safeguard students and strengthen accountability across the state. This role sets the direction for a high‑performing team, ensuring school systems meet the legal requirements for reporting and investigating educator misconduct and child abuse. The position drives the development and continuous refinement of policies and procedures, spearheads the creation and delivery of trainings for school systems, and oversees the unit’s data monitoring, escalation, investigation and referral functions.

As the leader of a team of senior investigators, the Program Supervisor establishes clear goals, develops talent, and builds a culture of excellence and continuous learning. Operating with significant autonomy, this role partners across the agency and with external stakeholders to advance the mission of our work. Reporting to the Director of Educator Investigations, the Program Supervisor brings strong leadership, sound judgment, and an unwavering commitment to protecting students across Texas.

Flexible work location in Texas may be considered for qualified candidates.

Essential Functions
  • Program and Policy Development: Leads the design and execution of CARRT’s compliance monitoring, response, and escalation process, ensuring operational rigor and statewide consistency; develops and continuously refines the tools, guidance, and deliverables that support the escalation framework; leads ongoing evaluation and improvement of CARRT workflows and operational practices ensuring alignment with agency priorities; develops recommendations for child abuse reporting and investigation policy and presents to leadership within the Office of Governance and Office of Inspector General;

    recommends and drives initiatives to improve unit efficiency, accuracy, and overall effectiveness; models and fosters a culture of continuous improvement and cross‑functional collaboration to advance the agency’s mission.
  • Data Monitoring and Investigation Management: Oversees the CARRT data‑analysis processes and monitoring system to evaluate compliance with misconduct reporting requirements; manages the review of stakeholder…
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