Learning & Enablement Manager

We’re changing the way people connect to social care.

At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers.

Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.

As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

As a Manager on the Findhelp Learning & Enablement (L&E) team, you’ll be responsible for designing, leading, and scaling customer education programs to drive product adoption, user success, and partner engagement. In this role, you'll leverage your proven skills as a classroom instructor, instructional designer, and content creator to support a variety of learning needs for both internal and external stakeholders.

The Manager will work closely with others on the L&E team to lead the creation of multi-format training content and build sustainable learning infrastructure. This individual will work cross‑functionally with teams like Customer Success, Research & Development, and Marketing. Responsibilities will span from initial needs analysis to final training delivery and outcomes evaluation, with a focus on supporting Findhelp’s business goals.

Ultimately, this role will provide critical support to Findhelp’s users as they learn how to use our platform and/or new solutions that we’re offering.

• Training & Enablement Strategy: Own the execution of training programs for both internal teams and external users, with a focus on company vision, product adoption, customer success and enablement initiatives. This could include both paid and unpaid training packages and support services (e.g. “Train the Trainer,” Staff Training, Customer Training, CBO Training). Ensure internal‑facing roles are fully equipped to assist and guide others, while also empowering external users with the knowledge they need to be successful and find lasting value in our products.
• Content Development & Delivery: Design, develop, and deliver a variety of multi‑format training content, including instructor‑led training (virtual and in‑person), on‑demand videos, e‑learning modules, and written documentation. Materials may be used for purposes such as customized training and enablement packages for customers and community needs. Ensure all training materials and resources are kept current and aligned with the latest product features, platform updates, and company initiatives.
• Cross‑Functional
  
  Collaboration:
  
  Collaborate with CS, R&D, and Marketing to align training and priorities with business goals, including new product launches. Serve as a strategic enablement partner to Sales, providing resources and training (such as playbooks, classroom sessions, certification programs) to position offerings and close deals.
• Go‑to‑Market Support: Support initiatives related to go‑to‑market strategy and implementation efforts for new products and services, ensuring consistent messaging and a unified understanding of new features and value propositions across all customer‑facing teams.
• Training Effectiveness & Proactive Solutions: Measure the impact of training programs through key performance metrics and apply strategic foresight by using effective user education to prepare for and resolve future challenges. Depending on the scope of the initiative, this may include defining metrics and collecting feedback from stakeholders, with continuous revision of solutions.
• Technical Operations: Manage…