Manager of Operations Training

Manager of Operations Training

Light Edge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, Light Edge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.

If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then Light Edge can offer you a dynamic corporate environment built on teamwork and personal responsibility.

Work Location:

Austin / Des Moines / Kansas City

Lightedge is seeking a Manager of Operations Training to lead the design, delivery, and continuous improvement of training programs for technical Operations teams. This role owns onboarding, continuing education, technical documentation, skills assessment, Learning Management System administration, and the development of consistent training practices across the organization.

The Manager of Operations Training leads and develops Technical Trainers, Technical Writers, and other training contributors. This position establishes priorities, manages training capacity and performance, coaches team members, and partners with Operations, Engineering, Product, People, and other stakeholders to align training with process changes, technology updates, service requirements, and business priorities.

The ideal candidate can translate complex technical and operational processes into clear, practical learning experiences while using data, feedback, and responsible AI practices to improve employee performance and operational outcomes.

Responsibilities

Training Strategy and Delivery

• Own onboarding and continuing-education programs for Operations teams, from needs analysis through delivery and evaluation.
• Design and facilitate technical training, workshops, refresher courses, and hands-on learning experiences.
• Create and maintain technical documentation and curricula, including knowledgebase articles, training videos, instructor guides, and live training templates.
• Assess individual and team skill gaps and develop targeted training plans and career development resources.
• Build standardized training frameworks, learning paths, assessments, and qualification programs.
• Maintain a consistent training experience across teams, locations, schedules, and operational functions.
• Administer and maintain the Learning Management System (LMS), including courses, enrollments, learning paths, permissions, reporting, and content publishing.

Leadership and Team Management

• Lead, coach, and develop Technical Trainers, Technical Writers, and other training contributors.
• Establish team goals, performance expectations, delivery standards, and quality measures.
• Conduct regular one-on-one meetings, team meetings, performance discussions, and development conversations.
• Provide ongoing feedback, recognition, coaching, and accountability to support individual and team success.
• Manage training workload, capacity planning, project assignments, and delivery priorities.
• Coordinate training calendars, facilitator assignments, curriculum development, and content-production schedules.
• Identify skill gaps within the training team and create opportunities for professional growth and cross-training.
• Participate in recruiting, interviewing, onboarding, and succession planning for training team members.
• Lead Technical Trainer and Technical Writer work using Agile/Scrum practices and clearly defined goals.
• Foster a collaborative, accountable, and continuous-improvement culture across the training organization.

Operational Partnership and Continuous Improvement

• Partner with technical and business stakeholders to keep training aligned with process changes, technology updates, operational requirements, and customer-impact priorities.
• Lead regular planning, status, and tactical meetings to review training priorities, open deliverables, risks, dependencies, and performance.
• Gather feedback from learners, instructors, managers, and stakeholders to improve training effectiveness.
• Track training completion, assessment results, time to productivity, content quality, and other performance indicators.
• Use training and operational data to identify trends, recommend improvements, and measure program effectiveness.
• Maintain PHP-based training or operational applications when assigned, including troubleshooting, configuration, content or code updates, testing, and release coordination.
• Use AI tools responsibly for content creation, instructional frameworks, assessments, scenario development, feedback analysis, and quality improvement with appropriate human review.

Education and Experience

• Experience designing and delivering technical training for IT operations, infrastructure, engineering, or comparable technical teams.
• Experience leading, coaching, or managing trainers, technical writers, instructional designers, or…