Instructional Design Support Specialist

Career Opportunities:
Instructional Design Support Specialist (20698)

• Posting 20698
• Posted
• Health & Human Services Comm
• CTD
• Education Training and Library
• Eligible for Telework
• b. $3000 - $4999 per month

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage .

The Health and Specialty Care System (HSCS) serves 27 facilities in Texas with over 18,000 employees who provide care to individuals with mental illness and intellectual disabilities.

Benefits of Working for HHS

• Medical insurance paid at 100% for eligible full-time employees and 50% for eligible dependents
• 15 paid holidays per year
• 8 hours of sick leave accrued monthly for full-time employees
• 8 hours of vacation leave accrued monthly for full-time employees (increasing with years of service)
• Defined benefit pension plan with lifetime annuities

HSCS Competency, Training, and Development (CTD) is part of the Staff Support Services (SSS) team in the Business Operations Unit.

The HSCS CTD team supports facility CTD Departments by providing in-person, virtual, and hybrid training content as requested; creating and maintaining instructor-led and computer-based training and curriculum; responding to inquiries; providing guidance based on state mandates and HHS/HSCS policies and procedures; keeping accurate and up-to-date materials and records; managing and reporting data; certifying facility instructors; and facilitating division-wide training.

As part of the HSCS CTD team, the Instructional Designer and Program Specialist III will provide exceptional customer service to the HSCS facilities while collaborating with subject matter experts and instructional designers to design and develop instructor-led and computer-based training for multi-generational and multi-cultural facility staff. This role will also assist with program coordination and management for division-wide training programs. The ideal candidate has excellent verbal and written communication skills, is extremely proficient with software programs used for instructional development, and values innovation, creativity, and continuous process improvement.

This individual will have experience working in a residential behavioral health or an in-patient psychiatric setting, and will thrive when working independently and as part of a team and will stay abreast of current evidence-informed training best practices.

An in-basket exercise will be part of the interview process.

Develops and refines instructional content by drafting, formatting, and proofing training materials to ensure clarity, grammatical accuracy, visual appeal, and consistency with instructional design standards. (30%)

Collaborates with subject matter experts and team members to formulate learning objectives, assess training needs, and create or revise instructional content based on collaborative feedback. (20%)

Reviews and evaluates training and curriculum to identify challenges, recommend improvements, and support continuous quality enhancement. (10%)

Delivers high-quality instructor-led training sessions in person, virtually, or in a hybrid environment, using effective classroom management techniques, adapting to the audience’s needs and learning styles, and ensuring active participant engagement and knowledge retention. (10%)

Assists with design, coordination, and delivery of all Training Programs. (10%)

Participates in evaluating training and curriculum to identify challenges and opportunities with a focus on continuous improvement. (10%)

Coordinates scheduling and logistics with stakeholders and prepares classrooms to create optimal learning environments. (5%)

Stays up to date on all laws, rules, policies, and procedures related…