Student Success Coach

Job Summary

Responsible for proactive individualized involvement in driving students’ success through a case management approach. This position will coordinate and facilitate the provision of resources to empower students to stay in school and achieve success. The Student Success Coach will utilize all forms of communication to encourage students, to direct them to appropriate resources, to walk them through critical processes, and to track their outcomes.

This position will contribute to the college’s outreach efforts by assisting reengaging individuals who stopped out of school and help them to return and finish their degree. The position will contribute to student retention and completion strategies within the assigned caseload.

Provide information and assistance to returning and current students and their families regarding admission and financial aid application procedures. Receive and process documents to complete admissions and registration process for a defined caseload of students. Counsel students in the general student population and special populations, including Veterans, Athletes, Grant initiative cohorts, and International Students. Assist with program planning, course selection, schedule changes, transferability, and course withdrawals.

Prepare and deliver updated reports on the special population caseload to internal student services administration and external stakeholders as per MOU agreements on file. Develop, implement, maintain and evaluate a system to increase persistence of students. Solve issues related to the enrollment process, review student’s enrollment requirements and degree audits. Assist students with identifying college and community resources that will assist them with their career goals.

Collaborate with faculty throughout the student’s enrollment to ensure all courses a student takes are in the students’ degree plan and that the student is advancing towards graduation at an appropriate pace. This includes utilizing the College’s retention CRM system and keeping detailed and appropriate advising notes regarding student progression updates. Develop and facilitate workshops and presentations using PowerPoint and other media solutions.

Maintain awareness of best practices, emerging trends and new legislation relating to Admissions, Records, Advising, Testing and Financial Aid. Evaluate transcripts from previous high schools, colleges and universities. Compute and check grade point averages, verify class standing, and reviews individual student degree plans to insure completeness and accuracy. Correspond with officials of high schools and institutions of higher education concerning course credit and content comparability.

Evaluate residency status and assign the appropriate residency classification. Provide information regarding residency to students, staff and the College community. Ensure compliance with SEVIS and other applicable immigration regulations. Verify/certify reports, files, enrollment status, records, and applications within FERPA guidelines and assist in preparation of semester grade transcripts, degree plans, diplomas and certificates. Perform add/drops, withdrawals and grade changes as required.

Assist with preparation and production of new student orientation and College commencement exercises. Assess student needs, goals, interests and prior academic experiences to guide students in the design and implementation of a successful academic and career plan. Provide guidance in course selection in keeping with the student’s career plans and academic status. Work closely with college faculty to monitor academic progress of students.

Maintain current knowledge of all degree and certificate programs.…