Admissions Counselor - Office of Admissions

Hiring Department:
Office of Admissions and Orientation

Position Open To:
All Applicants

Weekly Scheduled

Hours:

40

FLSA Status:
Non-Exempt from FLSA

Earliest

Start Date:

Oct 12, 2026

Position Duration:
Expected to Continue

Location:

AUSTIN, TX

General Notes Must be eligible to work in the United States on a full-time basis for any employer. Position is located in Austin, Texas.

The Admissions Counselor I serves as a primary university contact for prospective students, applicants, admitted students, families, counselors, and community partners within an assigned territory. The position provides timely guidance throughout the college-selection, admission, and enrollment process; represents The University of Texas at Austin through in-person and virtual recruitment activities; and uses data, relationship-building, and responsive service to advance institutional enrollment goals.

The role works with Recruitment supporting Pathways, Partnerships and Pipelines;
Orientation;
First-Year Experience; academic units; and other campus partners to provide accurate information, strengthen referrals and handoffs, support student transitions, and create a more coherent experience from initial engagement through enrollment and entry into the university community.

• Advise prospective students, applicants, admitted students, and families throughout the college-selection, admission, and enrollment process.
• Respond to questions through phone, email, virtual engagement, and in-person meetings; provide individualized guidance; and connect students and families with appropriate university resources.
• Use territory data, engagement indicators, institutional priorities, and assessment findings to plan, implement, and evaluate recruitment activities.
• Represent the university at high school, community college, regional, community-based, and on-campus recruitment programs and events.
• Support Longhorn Orientation and First-Year Experience, Pathways, Partnerships and Pipelines programs and events as assigned.
• Travel frequently throughout the assigned territory and other areas as assigned, and operate a personal, rental, or university vehicle as needed.
• Present clear and accurate information about the undergraduate experience, academic opportunities, educational value, admission and enrollment processes, available pathways, orientation, and the transition to the first year.
• Tailor presentations and outreach to the needs of students, families, counselors, and community partners.
• Build and sustain relationships with high schools, school districts, community colleges, alumni, community-based organizations, businesses, and educational or pathway partners.
• Maintain regular communication, learn partner priorities, identify opportunities for collaboration, and share relevant feedback with the Senior Program Coordinator.
• Promote awareness of available admission pathways and identify students who may benefit from pathway opportunities.
• Support pathway outreach, recruitment, referrals, and transition activities.
• Maintain timely and accurate records of student interactions and outcomes in Slate.
• Review admission applications and meet established productivity, quality, timeliness, and confidentiality expectations.
• Participate in scholarship review and related processes as assigned.
• Perform other related functions as assigned.

• Bachelor's degree.
• Experience providing customer service and assisting, advising, or counseling students.
• Experience preparing and delivering presentations to varied audiences.
• Strong interpersonal, organizational, written, and verbal communication skills and a professional demeanor.
• Ability to manage multiple tasks, projects, priorities, deadlines, and travel commitments in a fast-paced environment.
• Proficiency with Microsoft Office, customer databases, or customer relationship management systems.
• Valid driver's license and ability to meet applicable university driving requirements.
• Relevant education and experience may be substituted as appropriate.

• Bilingual proficiency in English and Spanish.
• More than two years of customer service, admissions, recruitment, advising, or student-support experience.
• Experience working with students on a college or university campus as an orientation or peer advisor, resident assistant, student ambassador, or in another student service-oriented role.
• Experience with The University of Texas at Austin policies,…