Field Service Engineer

Delivers on Dornier Med Tech ’s commitment to quality customer service. Utilizes technical and communication skills in providing total preventive and corrective maintenance for Dornier Med Tech medical equipment with the objective of delivering the highest degree of customer satisfaction.

Location: Must be located within central Texas.

• Provides preventive and corrective maintenance as directed and required.
• Responsible for or assists in site installation and de-installation, including packing, unpacking and inspecting equipment.
• Responsible for the installation of Technical Bulletins.

• Performs the administrative duties associated with the job, including expense reports, time cards, parts requisitions, installation reports, service reports, and other reporting duties from time to time assigned. Assures that all paperwork is completed neatly, accurately and submitted promptly.
• Responsible for the maintenance of assigned tools, test equipment and tech spares.
• Responsible to help sell and market, both internally to the corporation, as well as externally to our customers the image and reputation of Dornier Med Tech.
• Assists, through the appropriate channels the sales and marketing operation, in ensuring the overall success of the corporate goals.

• 50%-70% travel with occasional overnight stay required.
• Performs on-call standby duty and travel as required.
• Must be prepared to work overtime and odd hours, when directed.

• Performs on-the-job training of less experienced technicians.
• Responsible for developing and maintaining good customer relations.

• Not Applicable

None listed.

• Associate Degree in electronics or equivalent.
• Must have valid driver’s license.
• Must be insurable for motor vehicle operation.
• Must maintain ability to clear security access for travel requirements.
• Must maintain ability to possess a personal credit card in case of emergencies.

• 5-7 years technical related service experience.
• X-ray field service experience highly preferred.

• Mathematical skills:
  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Reasoning Ability:
  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Language:
  Excellent communication skills, both written and verbal. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must have good interpersonal skills.
• Technical and Computing:
  Knowledge and experience in service of technical equipment including diagnostic x-ray, lithotripsy, lasers, and/or ultrasound. Capable of operating test equipment related to the job (oscilloscope, diagnostic testers, etc.).

• Good communication skills required. The employee frequently is required to sit.
• The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.