Service Technician Manager
Listed on 2026-06-27
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Energy/Power Generation
Field/Service Technician, Operations Manager
Join the Energy Revolution:
Power Your Career with Freedom Power!
Tired of the status quo? So are we. Freedom Power is leading the charge in the rapidly expanding world of home electrification. We've unified the expertise of Freedom Solar and Freedom HVAC to become a complete whole-house energy provider, and we're looking for passionate individuals to join our unstoppable team. This is more than a job; it's a mission to achieve Energy Empowerment for our customers.
We offer the full spectrum of solutions—from cutting-edge solar and battery storage to high-efficiency HVAC, generators, and innovative Power Plans. You'll be joining the same local, Texas-rooted teams committed to customer-first excellence, but with a massive new opportunity for growth and impact. If you want to build a rewarding career by helping homeowners take control of their energy, slash their bills, and stay protected no matter what—your future starts here.
We take great pride in living by these 6 core values:
- Pride in Quality Craftsmanship
- Go Above and Beyond
- Put People First
- Have a Humble Heart
- Give a Damn
- Shoot Straight
Job Duties
Performance Management & KPI Oversight
- Monitor and manage technician training statuses, certifications, and compliance timelines across all service regions.
- Track, analyze, and report on technician re-roll (return trip) rates as a core KPI; conduct structured root cause analysis to identify patterns and systemic issues driving re-rolls.
- Review and analyze field data, Sunrise workflows, and Dial Pad metrics related to troubleshooting to pinpoint areas for improvement in individual and team performance.
- Develop and implement targeted retraining programs and corrective action plans for Service and Operations teams to address identified shortcomings.
- Perform timecard reconciliation and verification, cross-referenced against Motive vehicle-tracking data, to ensure accuracy, compliance, and accountability.
Field Service & Dispatch Management
- Manage and support the field service technician team across active service territories.
- Coordinate with schedulers to validate scope-of-work details ahead of extensive service visits, ensuring technicians are properly equipped, informed, and prepared to resolve issues on the first trip; flag any scope gaps or preparation concerns.
- Perform and direct high-level system diagnostics and troubleshooting for solar PV and storage systems.
- Coordinate with the Purchasing team to source and order special or non-stock components required for complex service scenarios.
- Assist with developing pricing for special-case or out-of-scope service scenarios, including non-warranty repairs, custom remediation work, and unique equipment configurations.
- Help the Resolutions Team identify sources of roof leaks and determine fault.
Platform Operations & Workflow Management
- Maintain proficiency in Sunrise for task assignment, service call management, and residential installation tracking; ensure tasks are completed properly by field teams.
- Leverage Site Capture, Skedulo, Dialpad, Sunrise, and related monitoring platforms to document field activities, track service completion, and support quality checks.
- Manage backlog reporting and order management to ensure timely resolution of service obligations.
Training, Coordination & Communications
- Work with Technical Coordinators by offering continuous training, performance feedback, and operational assistance.
- Improve and maintain interdepartmental communication and collaboration, particularly among field operations, Safety, and Service Operations.
- Consistently help provide excellent customer service by offering technical knowledge and clear…
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