HVAC Service Manager

HVAC Service Manager – Customer Satisfaction & Revenue Growth Leader

Employment Type: Full-Time

We are looking for a dynamic HVAC Service Manager whose top priorities are delivering industry, leading customer satisfaction and driving strong revenue growth. This role requires a motivated, service‑focused leader who can elevate the customer experience, optimize technician performance, and improve operational efficiency. If you thrive on coaching teams, solving problems, and helping a service department grow, you’re the perfect fit.

The HVAC Service Manager will lead the service team with a relentless focus on two key outcomes:

• Exceptional customer satisfaction through outstanding communication, follow‑through, and quality workmanship.
• Consistent revenue growth through training, process improvements, and customer‑focused service strategies.

You will manage daily service operations, mentor technicians, and ensure that every customer interaction reinforces trust, professionalism, and long‑term value.

• Set and enforce high service standards to ensure world‑class customer experiences.
• Resolve customer issues quickly, professionally, and completely owning the follow‑up process.
• Monitor customer feedback and drive continuous improvements to satisfaction scores.
• Train technicians on communication, professionalism, and customer engagement.

• Increase gross top‑line revenue through service excellence, training, and strategic leadership.
• Strengthen technician performance in diagnostics, efficiency, and value‑based recommendations.
• Implement processes that improve close rates, reduce callbacks, and enhance service quality.
• Track departmental KPIs and use data to guide improvements and maximize profitability.
• Hire, lead, motivate, and retain a high‑performing HVAC service team.
• Provide ongoing training in technical knowledge, communication, and sales skills.
• Maintain a positive, accountable, and high‑energy team culture.
• Stay current on new products, technologies, tools, and best practices.

• Oversee daily service operations with a customer‑first mindset.
• Handle technician support, scheduling, and high‑volume workflow management.
• Process and manage payroll through Service Titan with 100% accuracy.
• Ensure safety, compliance, and efficiency across all service activities.

• 5+ years of hands‑on HVAC technical experience.
• 2+ years of commercial HVAC experience.
• 1+ year of Service Titan experience.
• Payroll processing is a plus.
• Proven success in driving both customer satisfaction and revenue growth.
• Strong ability to lead technicians and manage high‑demand service operations.
• Excellent communication skills with a customer‑first, high‑energy attitude.
• Strong sales mindset with the ability to train technicians on value‑based recommendations.
• Advanced computer skills:
  Microsoft Office Suite, Teams, and Service Titan.
• Up‑to‑date knowledge of HVAC technologies and products.
• Valid driver’s license.
• Ability to pass background check and drug screen.
• Ability to work outdoors when needed.

• Passionate about improving customer experiences.
• Results‑driven with a focus on growth and continuous improvement.
• Organized, dependable, and able to manage multiple priorities.
• Strong leadership and coaching mentality.
• Competitive salary + performance bonuses.
• Health, dental, and vision benefits.
• Paid time off & holidays.
• 401K.
• Ongoing professional training and advancement opportunities.