Print Operations Program Manager II

Overview

ICON is looking for a Field Operations Program Manager to manage and develop Process, Planning, & Quality Programs. This role is critical in developing, documenting, and implementing operational processes and quality standards across Field Operations. The primary responsibilities include developing process documentation, checklists, workflows, and SOPs aimed at improving Field Ops operations and quality. You will detail our processes in Miro flow charts, Google Sheets, and Procore.

You will work with Field Operations Management to refine and implement these processes in line with best practices. You will coordinate process improvement for Field Operations, including data aggregation and analysis, scheduling process improvement meetings, communication and coordination, quality control procedures and documentation, and the rollout of new processes. This role is based primarily at ICON’s HQ in Austin, TX but may require some travel (approximately 25%) to local or deployed job sites.

This role reports to the Field Workforce Manager, Field Operations. You will collaborate with Field Operations and Field Logistics Managers, as well as deployed teams in the field.

• Meet regularly with Field Operations management and work directly on-site in the field to identify opportunities for process improvement and develop an improvement strategy.
• Collect, interpret and evaluate process metrics data to provide data-driven insights for process improvement.
• Lead the development of process documentation, workflows, checklists, and standard operating procedures (SOPs) to enhance efficiency, consistency, and quality in field operations.
• Document Field Ops processes in software tools such as Palantir, Procore, Miro, and the Microsoft suite.
• Own the upload and administration of all Procore documentation for field-facing procedures, and act as the implementation lead for Field Ops.
• Enforce process compliance for all Field Operations processes.
• Work cross-functionally with Field Logistics & Field Operations management, Project & Construction Management teams, and Software teams to gather requirements for planning printer suite & support equipment deployment, and site planning.

• Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, or related field.
• 5+ years of experience in construction, manufacturing, surveying, or other industries with dynamic team structures and fast-paced implementations/improvements/iteration.
• Exceptional documentation skills, ensuring compliance with ICON’s standards and accurate records.
• Strong oral and written communication skills in a fast-paced environment.
• Passion to improve efficiency and contribute to innovation.
• Ability to flex working hours as required to support business needs.
• An in-depth understanding of equipment setup process and dimensions, mobilization process, and printer setup requirements / logistics.
• Excellent prioritization and time management skills, with the ability to thrive in dynamic, fast-paced environments.

• Familiarity with construction or factory production environments and the ability to think ahead for operation needs.
• ACC, Revit or similar CAD software experience in planning site layouts.
• Advanced proficiency in operating heavy machinery to ensure smooth function.

ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment is based on merit, competence, and qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification. ICON will make reasonable accommodations for qualified individuals with disabilities.

As a federal government contractor, the company maintains an affirmative action program and complies with recordkeeping and reporting requirements under federal civil rights laws and regulations.