IP Telephony Engineer

IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company’s mission is to power the world with expert systems.

IPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including: event management, incident management, change management, request fulfillment and standard operating procedures. We globally support a wide range of enterprise customers, service providers and telecommunications companies. IPsoft’s autonomic technologies enable clients to realize lowered costs, reduced human errors and enhanced service levels.

Headquartered in New York City, IPsoft has operations in 10 countries across North America, Europe and Asia. IPsoft aims to be a true partner helping businesses achieve better outcomes.

• Design, implementation, ongoing management, and troubleshooting of Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager 4.x through 6.x, Unity, IPCC Express and Enterprise.
• Management and troubleshooting Cisco Analog and Digital voice gateways and devices, including ISR’s, VG224’s, ATA-186’s as well as Cisco IP phones.

• Call Manager/Unified Communications Manager 4.x through 6.x
  • Unity 4.x/5.x
  • Call Manager Express/Unified Communications Manager Express
  • Unity Express
  • Strong knowledge of Cisco Voice Gateways, SIP/H.323/MGCP
• Strong background in traditional IP Networking
• Strong networking background
  • Understanding of network operations at Layer 2 and Layer 3
  • Understanding of major routing protocols
  • Understanding of fundamental network technologies (VPNs, NAT, etc.)

• Cisco IPCC/ICM Enterprise
• Cisco IPCC/UCC Express
• Cisco Voice Portal
• Administrative experience with Windows and/or Linux/Unix operating systems
• Experience with Call Recording and Workforce Management Systems (Telrex, Witness
  360, Nice Perform, etc.)

• Bachelors degree in relevant technical discipline or equivalent professional experience is preferred.
• Cisco certifications are preferred (CCVP, or equivalent).
• Qualified candidate must have 2 years experience with Cisco IP Telephony infrastructure, including design, implementation and ongoing management/troubleshooting.
• Must have the ability to manage multiple projects within the established scope, budget and timeline.
• Requires complex problem solving abilities with experience in performing root cause analysis.

• Competitive Base Salary
• Monthly Bonus Plan
• Medical Insurance, Dental Insurance and Vision Care
• Life Insurance
• Short Term and Long Term Disability Insurance
• 401(K) Plan
• Flexible Spending Accounts:
  Health Care, Dependent Care, Transportation
• Paid Time Off

This position is also open in NYC.