Technical Support Engineering, Sr Engineer

Technical Support Engineer, Electronics Thermal

Job

17209

City

Austin

State/Province

Texas

Date Posted

24-Apr-2026

Job Category

Job Subcategory

Technical Support Engineering

Employee

No

Base Salary Range: $76000 - $ 114000

Job Description and Requirements

Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.

You’ve built your engineering career at the intersection of electronics and physics, and you get a real kick out of solving “impossible” problems for teams pushing the boundaries of what’s electrically and thermally feasible. You know your way around a schematic, but you’re just as comfortable firing up Ansys Icepak, AEDT, or Fluent to run a simulation that tells the real story.

When a customer’s system is overheating, you’re the one who can untangle whether it’s a fluid flow bottleneck, a thermal interface misstep, or a modeling assumption gone sideways. You don’t just troubleshoot—you teach, you guide, and you make sure the next time the team knows exactly what to do.

You thrive on variety: one day you’re deep in a customer’s layout files, the next you’re field-testing a new solver feature or prepping a training deck that turns “CFD” into something an entire design team can use. You’re hungry to keep learning—AI in engineering, new multiphysics workflows, whatever’s next. You want to be part of a team that values curiosity, collaboration, and making a real difference for customers.

If you like seeing the impact of your work show up in the next generation of electronics and enjoy being the expert people rely on, this is your role.

• Use Ansys simulation tools (AEDT, Icepak, Fluent, Mechanical) to help customers solve electronics thermal, power, and reliability challenges in real-world designs
• Provide direct technical support, troubleshooting, and workflow recommendations to customers across the US and Canada, ensuring they get the most out of their simulation investments
• Build deep expertise in Ansys simulation products and their application to electronics design, becoming the go-to resource for both customers and internal teams
• Guide customers in multiphysics simulation approaches, including electro-thermal and thermo-mechanical analysis, helping them choose the right methods for their problems
• Capture and report software bugs and feature gaps, contributing actionable feedback to product development and participating in field-testing new releases
• Collaborate with Sales and Marketing to provide technical insights, support product demonstrations, and help shape messaging that resonates with engineering teams
• Deliver training sessions, webinars, and technical presentations to upskill customers and colleagues, making complex simulation topics accessible and actionable

• Speed up customer adoption of advanced simulation workflows, letting teams find and fix design issues before hardware is ever built
• Raise the bar for customer satisfaction by turning technical obstacles into opportunities for learning and success
• Drive improvements in Synopsys’ simulation tools by channeling real-world feedback into actionable product changes
• Empower engineering teams to leverage AI-enabled simulation, opening new possibilities for design optimization and innovation
• Help customers reduce costly design iterations by giving them the simulation expertise they need, exactly when they need it
• Grow the technical capability of Synopsys’ support and product teams by sharing best practices and emerging trends
• Make a measurable difference in the reliability, performance, and competitiveness of customer products across industries

• Bachelor’s degree or higher in Electrical, Mechanical, Aerospace Engineering, Engineering Physics, or closely related field (BS + 2 years, MS or PhD with…