Senior Customer Support Engineer
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-07-30
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-30
Job specializations:
-
Engineering
Field/Service Technician, Maintenance Technician / Mechanic
Job Description & How to Apply Below
Responsibilities
- Install, maintain, and repair equipment at various customer sites
- Act as primary Service liaison for customers, building a strong relationship to ensure their satisfaction
- Achieve response time targets to contract customers
- Keep Area Team Leader and Area Sales Manager informed of all issues
- Manage due dates for all Preventive Maintenance Service Orders, ensuring that all are completed on time
- Manage and complete all Service Orders in a timely manner
- Order and maintain appropriate inventory to support the territory
- Provide non-contract customers billable estimates for servicing instruments
- Accountability for assigned company assets including company vehicle, tools, test equipment, laptop, and cell phone
- Complete expense reports for usage of company credit card
- Complete company assigned training in a timely manner
- Report potential quality issues via the corrective action process
- BS/BA degree in an engineering field or STEM
- 5+ years of experience with installation, preventive maintenance procedures, troubleshooting, support and/or end user utilization of scientific instrumentation or AS/AA degree engineering field or STEM or military training with 7+ years of experience
- Excellent organizational and communication skills
- Experience with multi‑label detection plate readers, liquid chromatography–mass spectrometry, automated liquid handling systems, or similar technical experience would be preferred
- Previous OEM service experience (Sciex, Waters, Agilent, Hamilton, Tecan, etc.)
- Ability to troubleshoot and diagnose complex technical issues
- Strong electro‑mechanical skills
- Valid driver’s license
- Experience in MS‑Office products
Position Requirements
10+ Years
work experience
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