Product Support Engineer 3

In your career, let’s prove what’s possible.

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Date:
Jul 13, 2026

Location:

Austin, TX, US, 78753

Worker Category:
On-site Flex

At Lam, you'll be part of a growing Product Support Engineering team working with the Product group, Engineering groups, and Field Engineering teams, supporting a wide range of robotics products and platform types to our end user customers globally.

As a Regional Product Support Engineer at Lam, you’re the backbone of technical support for field engineers, technicians, and product support personnel in the region (Taylor, Texas). Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers.

• Provides support to customers/users where the product is highly technical or sophisticated in nature.
• Develops customer confidence through credible recommendations and an understanding of the customer’s perspective, supporting sales, service, and revenue.
• Participates in Lam’s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application.
• Acts as technical mentor for field and account engineers and may design or conduct training sessions.
• Actively participates in platform field escalations, with an emphasis on Dextro primary support and secondary support for Lam platforms on Etch, Deposition, and Clean products.
• Wafer Handling / Robotics experience required.
• Acquires and apply engineering theories, methods, and research techniques in the investigation, troubleshooting, and resolution of technical problems.
• Conducts and designs well-defined experiments and tests pertaining to the development of new methods, processes, hardware, standards, modifications of current material, components, software, or process specifications, and the resolution of complex technical problems.
• Responsibilities include instituting and owning corrective actions and following through to assure proper release and handoff of solutions to Technical Services and Field Process/Field Service organizations.
• Highly quantitative, with the ability to articulate plans, including findings, data collected, and progress, to Lam’s customers on a regular basis.
• Ability to travel up to 40%+.

• Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a…