Service Systems Engineer

Design For Serviceability (Client) In Surgical Robotics

Define and enforce client requirements for robotic systems: modular assemblies, quick-connect cabling, sterile field considerations, and tool-free access for critical components.

Collaborate with robotics engineers to design service-friendly architectures (e.g., swappable joint modules, sensor calibration ports, embedded diagnostics).

Conduct serviceability FMEAs and validate service life cycle.

Develop service BOMs, preventive maintenance schedules, and calibration protocols aligned with orthopedic surgical use cases.

Specify and validate built-in diagnostics, and telemetry.

Support and execute segments of complex product development to advance projects through the design/development/V&V/launch process.

Plan and execute verification protocols.

Design service workflows that minimize disruption.

Service readiness for new robotic platforms prior to commercial launch.

Collaborate with engineering in defining installation, maintenance, and troubleshooting procedures for robotic arms, navigation systems, and imaging integrations.

Develop digital troubleshooting guides, assisted repair flows, and remote support capabilities for urgent intraoperative issues.

Capture Voice of Field Service Engineer and support agents to inform service design—prioritizing speed, clarity, and confidence.

Collaborate with Training to create competency-based learning paths for technicians servicing robotic systems in OR environments.

Ensure all service processes meet FDA 21 CFR Part 820, ISO 13485, and IEC 60601 standards for medical electrical equipment.

Support post-market surveillance and feed reliability insights into product and service roadmaps.

Skills:

• Familiarity with FDA regulations, ISO 13485, and IEC standards.
• Technical writing skills for service manuals.
• Project management experience.
• Ability to communicate technically with team members.

EEO Employer Lance Soft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

Lance Soft makes hiring decisions based solely on qualifications, merit, and business needs at the time.