Field Services Engineer

Locations Open:
We have openings in several cities! You can join our team in Austin, TX;
Reno, NV;
Phoenix, AZ; or Chicago, IL.

Travel:
Driving to customer sites in your designated city (one of the above cities) 75% of the time. When not onsite with customers you will work remotely.

Installation, maintenance, troubleshooting, and process optimization of Company's Surface Mount Technology (SMT) automation equipment. This role requires a highly motivated individual with strong technical aptitude who can deliver exceptional service to customers while representing Company with professionalism and expertise.

• Perform on-site installation, configuration, and startup of Company SMT automation systems across North America.
• Execute system retrofits, upgrades, and custom equipment modifications.

• Diagnose and resolve complex mechanical, electrical, software, and process-related issues.
• Provide advanced technical support both onsite and remotely, ensuring minimal customer downtime.
• Collaborate with Company's technical teams to escalate and resolve advanced engineering issues.

• Deliver structured operator and maintenance training for customer personnel.
• Advise customers on best practices for process optimization, preventive maintenance, and system efficiency.

• Collect and analyze technical data for troubleshooting, reliability tracking, and process improvement.
• Prepare clear, detailed service reports, documentation, and feedback to customers and Company management.
• Serve as a technical liaison between customers and Company engineering departments.
• Communicate effectively with both technical and non-technical stakeholders.

• Bachelor of Science in Engineering (Mechanical, Electrical, or related field) preferred
• Experience with SMT (Surface Mount Technology) equipment strongly preferred
• Strong background in mechanical and electrical diagnostics, repair, and preventive maintenance.

• Proficiency with interpreting electrical schematics, mechanical drawings, and mechatronic system diagrams.
• Solid understanding of Windows-based operating systems, software installation, and system configuration.
• Familiarity with networking concepts and modern computing applications.

• Strong problem-solving abilities with a customer-first mindset.
• Ability to work independently with minimal supervision while thriving in a team environment.
• Excellent communication and interpersonal skills.
• Must be able to drive in your city (up to 75%), with all travel costs covered by the company.
• Must use your own vehicle (you will be reimbursed for all mileage driven).