Service Parts Associate - Level II

Description

We are looking for a talented onsite Parts Professional to join our team specializing in logistics for our branch in Austin, TX.

• Follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.
• Accurately sort, label, store goods and arrange storage to optimize warehouse space.
• Operate forklift and other warehouse machinery to pick, pack, and dispatch outgoing goods according to written or verbal requests or orders.
• Participate in general inventory duties; cycle counting, location maintenance, etc.
• Maintain a clean and orderly work area, including routine housekeeping tasks and machine cleaning tasks, and perform planned operator care and maintenance tasks.
• Remain flexible and perform other miscellaneous duties as required to meet business goals.
• Comply with Health, Safety and Environmental (HSE) standards, policies, procedures, and regulations. Use appropriate personal protective equipment.

Carry out customer parts counter duties under moderate supervision including receiving parts calls, greeting and assisting walk‑in customers, completing all paperwork and processing it accordingly, and handling cash, check, and credit card transactions. Maintain a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner. Escalate customer issues to more senior parts personnel or supervisor when needed.

Maintain a neat and clean appearance in the customer parts area and parts warehouse. Support other parts personnel in sourcing and locating complex parts requests or finding alternatives. Utilize various systems, catalogs, and other resources, and collaborate with technicians to identify and procure parts in the most cost‑ and time‑efficient manner. Identify opportunities with customers to upsell supporting products and services when appropriate.

Perform other duties under moderate supervision that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management related tasks, core processing, or other parts‑related duties as assigned by management.

• Action oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates effectively – Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus – Building strong customer relationships and delivering customer‑centric solutions.
• Ensures accountability – Holding self and others accountable to meet commitments.
• Interpersonal savvy – Relating openly and comfortably with diverse groups of people.
• Optimizes work processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Warehouse inventory control – Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
• Customer support – Demonstrates proactive customer support interactions at each phase of the order life cycle to ensure customer satisfaction.
• Order life cycle systems knowledge – Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries.
• Order processing – Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements.
• Values differences – Recognizing the value that different perspectives and cultures bring to an organization.

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. Proficiency in Microsoft applications, generating reports, and advanced level computer skills. This position may require licensing for compliance with export controls or sanctions regulations.

Requires some work experience or intermediate level of knowledge…