Café Ambassador - Domain NORTHSIDE

Café Ambassador – Domain NORTHSIDE

As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. You’ll move throughout the Café, bridging the gap between digital innovation and human connection, serving as a high‑end service specialist and guide to digital banking.

• Be a Natural Connector:
  Proactively engage with guests in a high‑energy community space and local coffee shop environment.
• Serve as a Brand Advocate:
  Share the value of Capital One’s products and services through genuine conversation rather than transactions, with no traditional sales quotas.
• Simplify the Complex:
  Guide customers through our digital ecosystem, helping them master mobile tools and troubleshoot tech challenges.
• Facilitate Purposeful Impact:
  Host and support local events that promote financial health, acting as a brand steward within Capital One’s programs and partnerships.
• Advocate & Problem‑Solve:
  Resolve customer issues, de‑escalate complaints or escalated situations, respecting compliance and regulatory requirements.
• Act as a Culture Carrier:
  Foster a supportive inclusive environment, demonstrating attention to detail, a positive attitude, and flexibility.
• Stay Agile & Engaged:
  Be active throughout the day, moving through the Café to connect with the community and support guest experience flow.

• Support surrounding Cafés within a 50‑mile radius, and occasionally assist other locations in the region.
• Work a flexible schedule, including nights, weekends, and holidays; adapt to business‑driven schedule adjustments.
• Attend all required training sessions, which may occur on a schedule differing from the primary shift.
• Lifting up to 25 pounds and standing/moving for extended periods of time.
• Maintain regular and consistent attendance.

• Basic Qualifications: High School Diploma, GED, or Equivalent Certification; at least 1 year of Retail, Sales, or Customer Service experience.
• Preferred Qualifications: Associate’s degree; 2+ years of banking experience; 2+ years of Retail or Customer‑facing experience; proficiency in G‑Suite; strong written and oral communication skills.

• Day1 coverage for Medical, Dental, Vision, and Prescriptions.
• Flexible Spending Accounts;
  Life and Disability Insurance.
• Paid Time Off, Education Assistance, Matching 401(k) contribution up to 7.5%.
• Paid Parental Leave;
  Mental Health Support;
  Back‑up Child or Elder Care;
  Fit check coverage.
• Signature Threads line and custom beverages while working, plus additional perks.

Capital One is an equal‑opportunity employer (EOE, including disability/veterans) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Qualified applicants with a criminal history will be considered in accordance with applicable laws. If you require reasonable accommodations in your application process, please contact Capital One Recruiting at 1‑800‑304‑9102 or via Recruitin