Program Assistant | Albany, TX

Program Assistant (Customer Service Representative I)

Texas Historical Commission — Fort Griffin State Historic Site

Location:1701 N US Highway 283, Albany, TX

Salary:$3,350.00/month

Employment Type:Full-time, Regular

Standard Hours Per Week:40

Travel:Yes, 5% of the Time

Posting Date:May 19, 2026

Closing Date:June 2, 2026

• Provide quality customer services for visitors, volunteers, community service workers, and the general public.
• Provide information via telephone and email; provide quality customer service in a courteous, efficient, and positive manner; continually inform and promote the sites and Texas Historical Commission's mission and programs.
• Collect admission fees; conducts cash and credit card transactions, gift shop store sales, and facility use fees; generate revenue reports; operate software programs including point of sale programs, Microsoft Word, and Microsoft Excel; assist with ancillary product sales and inventory.
• Complete minor maintenance duties, including daily and routine cleaning of interpretive and office areas, as well as restroom facilities, and assist with site vehicle cleaning and refueling.
• Open and close the site's facilities as required.
• Introduce patrons (individuals and groups of all ages, including K-12 school groups) to the site with an emphasis on the history and legacy of Fort Griffin.
• Facilitate interpretive tours tailored to suit the ages and needs of visitors.
• Welcome visitors to the site, be familiar with the site's history, architecture, exhibits, and area attractions, and respond intelligently and succinctly to visitors' questions.
• Assist with conducting and promoting regularly scheduled and special public and private events on- and off-site, including assisting with hands-on education outreach events and programs.
• Capture and document event and program participation as needed to support content creation.
• Adhere to an established work schedule with regular attendance.
• Follow all THC safety guidelines/procedures and ethics requirements.
• Perform other duties as assigned.

• Graduation from a standard senior high school or equivalent
• Minimum one year work experience as a customer service representative, museum or historic site tour guide, and/or working in education outreach
• Work experience in general clerical, cash handling, sales, inventory and reporting
• The ability to maintain the security or integrity of the critical infrastructure
• Valid driver's license, acceptable driving record, and ability to drive a state vehicle
• Required to travel up to 5% of the work period

• Experience with various software packages such as Microsoft and related Point of Sale systems
• Willingness to learn or gain experience in the museum or historic site field

• Knowledge of office practices and administrative procedures
• Effective verbal and written communication, human relations, and organizational skills
• Skill in providing customer service excellence to both internal and external customers
• Skill in operating a personal computer with word processing, database, and spreadsheet software
• Skill in the use of custodial materials and chemicals and the operation of custodial equipment
• Ability to follow established security and safety guidelines and procedures for staff and visitors
• Ability to collect fees, handle cash and credit card transactions accurately, and account for revenues collected using Clover
• Ability to work in a setting requiring self-motivation/cooperative decision-making and to work effectively with diverse groups of people
• Ability to work effectively under pressure and meet strict deadlines while maintaining extreme attention to detail
• Ability to multi-task in a fast-paced environment
• Ability to adapt successfully and quickly to change and deliver quality results in a timely manner
• Ability to plan, organize, and work independently, as well as within a team environment
• Ability to exercise sound judgment and discretion
• Ability to maintain the highest level of confidentiality

Must have or obtain a valid Driver's License and Defensive Driving Course to be able to operate state…