Customer Service Representative

Job Details

Job Location:

Travis County - Austin, TX 78751

Job Title:

Client Services Representative - TX

Client Service Representative is responsible for administering drug testing and responsible for installing and managing electronic device installation/maintenance and data management to include alcohol monitoring and location monitoring. This candidate will be assigned a primary duty of either drug testing or electronic monitoring installation but will need to accept assignments to the other duties as needed (daily, weekly, or ad hoc) or as assigned on a rotating basis as directed by Management.

• Operate front desk efficiently and coordinate all aspects of a new client file set up.
• Ensure client compliance with alcohol and drug screenings, administer drug and alcohol testing determined by client’s program.
• Collect client payment for services based on program requirements.
• Meet with clients to install, remove, or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served.
• Schedule installation appointments for all new referrals and maintenance appointments.
• Manage daily communication and equipment alerts and maintenance items.
• Deliver participant completion, non-compliance, and payment reports to appropriate supervising agencies.

• 6 months of customer service experience
• Clean Background
• Some travel may be required - valid driver’s license necessary

• Must exhibit ability to work under pressure and maintain composure and pleasant manner.
• Excellent interpersonal and organizational skills required.
• Prioritize tasks appropriately and complete in timely manner.
• Ability to multitask and work in a fast-paced environment with multiple interruptions.
• Proficient in Microsoft Office O365.
• Bend, stoop, lift objects up to 10lbs., and maintain mobility necessary to perform minimum functions associated with the position.

Recovery Monitoring Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, U.S. military service or veteran status. In addition to federal law requirements, RMS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.