Fulfillment Representative; Seasonal

Job Summary:

Fulfillment Representative – On site, Austin, TX – Seasonal, Part‑Time, Non‑Exempt. Division:
Front Gate Tickets. Line Manager:
Fulfillment Manager.

• Support Coordinators and Managers with multitasking and organizing of festival projects.
• Fulfill customer orders by scanning barcodes, reading order details, and matching the appropriate number of tickets and/or wristbands.
• Maintain fulfillment floor and assist temporary staff in processing orders to ensure accuracy for each customer.
• Troubleshoot order discrepancies during fulfillment process.
• Assist in training and onboarding of new temporary staff.
• Maintain accurate record keeping and data entry.
• Complete other projects and duties as assigned.

• High School Diploma or equivalent.
• Experience in event ticketing or fulfillment preferred.
• Proficiency using Microsoft Excel.
• Business level fluency in English, both oral and written; bilingual in Spanish a plus.
• Able to lift and carry up to 50 pounds unassisted.
• Able to work in conditions that are not climate controlled.

• Strong attention to detail a must.
• Energetic, self‑starter preferred.
• Well organized and prompt.
• Comfortable giving directions and supervising others.
• Good communication skills, including written and listening.
• Able to work in a busy, high‑pressure environment.

EQUAL EMPLOYMENT OPPORTUNITY Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law.

As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.

Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case‑by‑case basis.