GAP Claims Representative

Overview

Build the future with us. Are you driven by delivering exceptional service and supporting clients with accuracy, empathy, and professionalism? Are you eager to contribute to a company that helps its clients feel confident and secure about their future? As a Gap Claims Representative, you will play a key role in reviewing documentation, resolving GAP claims, and ensuring a seamless and positive customer experience.

This position is a great opportunity to showcase your attention to detail, communication skills, and ability to thrive in a fast-paced environment. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

• Answer incoming calls from the queue and resolve GAP claims in accordance with department policies and procedures
• Review updates from claims processors, verify documentation, and determine whether received materials complete the claim
• Send emails, letters, and make outbound calls to gather missing information
• Maintain assigned production levels, including processing an average of 40–60 claim updates per day with 95% accuracy
• Maintain a minimum average of 40 queue calls per day with at least 95% quality performance
• Stay current on department policy and procedural updates
• Perform additional duties as assigned by IAS Management

• Is known for their strong attention to detail and accuracy
• Stands out for their excellent customer service and communication skills
• Demonstrates strong computer proficiency, including MS Office and Windows-based applications
• Is recognized for their ability to multitask, stay organized, and prioritize effectively
• Has two years of customer service and call center experience
• Holds a High School Diploma or GED
• Types at least 40 WPM and learns new software quickly
• Works well independently and as part of a team
• Adapts to procedural and organizational changes and maintains a positive, learning-oriented attitude
• Bilingual in English and Spanish is a plus

• A work environment where learning and development merge with a collective pursuit of excellence
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative work spaces
• Competitive benefits:
  Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities.

Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!

Our Commitment to Diversity and Inclusion:
Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts!