Front Desk​/Receptionist

Overview

BODYROK offers high-intensity, low-impact Pilates workouts that tone, sculpt, and redefine your body and mind in just 45 minutes. BODYROK is a rapidly growing company seeking fitness enthusiasts who are organized, problem-solvers, and have a passion for our brand. We are looking for enthusiastic, service-oriented, hardworking individuals to join our fast-paced studios. Let’s ROK!

The Studio Advisor provides customer service support to studio members and guests and supports instructors in creating a positive environment for our community. As a Studio Advisor, you’ll generate revenue by developing relationships with potential, new, and existing members to increase membership enrollment and package purchases. Additionally, you are expected to:

• Deliver the BODYROK Service Promise; contribute to running a clean, friendly, and well-maintained studio; and demonstrate punctuality and adherence to the dress code.
• Assist members/guests in person and via email with inquiries.
• Maintain a clean and orderly studio, including bathrooms, changing rooms, towels/laundry, and trash.
• Initiate tasks and perform duties without direction.
• Monitor incoming emails and ensure proper check-in procedures are followed.

This position is hourly with a base hourly rate plus the potential to earn additional compensation for each sale completed. The earning potential is uncapped and based on performance.

• Member and Guest Check-in Compliance
• Greet all incoming members and guests; ensure check-in procedures are followed; thank guests as they exit.
• Create new business through member promotions, referrals, and inquiries; promote specials to current and future guests.
• Reach out to existing and potential members via email for sales opportunities.
• Reconcile and report all incoming and outgoing transitions; attain personal sales revenue targets.
• Customer Service & Operations:
  Tour potential members, connect guests to facility, equipment, services, and amenities; handle billing questions and update related logs; promote and sell merchandise.
• Keep front desk and entryway clean and clutter-free; perform general cleaning duties including hourly bathroom and studio checks.
• Follow up with enrolled members to ensure expectations are exceeded; provide high-level customer service in all guest interactions.

• 1-2 years of customer service or sales experience preferred
• 1-2 years Mind Body software experience preferred
• Competitive drive to succeed in a commission-based environment
• Knowledge of sales practices and techniques
• Independent, self-starter with strong organizational skills
• Basic computer skills
• Strong communication skills (oral and written)
• Organized and detail-oriented
• Friendly, warm, compassionate, and welcoming personality
• Easy to talk to and comfortable around new people
• Availability to work at least 2 weekend days per month (e.g., 1 Saturday and 1 Sunday, or 2 Saturdays, or 2 Sundays)

• High School Diploma or GED required

• Occasionally sits, walks, kneels, and reaches with hands and arms
• Ability to lift and/or move up to 25 lbs
• Regularly exposed to a loud studio environment
• Must be comfortable interacting with people and making them feel welcome

This position description describes the general nature and level of work performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order of duties and responsibilities is not significant.

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