Family Enrollment Partner

As a valued member of the Capital Area Child Care Services team, you will support a dedicated and highly skilled program committed to serving families in the Capital Area (Travis County) through comprehensive child care and inclusion services, while advancing Baker Ripley’s mission and regional impact. The Family Enrollment Partner is responsible for ensuring compliance with Workforce Solutions contractual obligations, policies, and procedures related to childcare intake and eligibility.

This position interacts with customers and childcare providers to assess needs, determine eligibility, and facilitate enrollment and recertification with eligible childcare providers in accordance with program requirements. Bilingual proficiency in English and Spanish is preferred to better serve our diverse community of families. In accordance with organizational policy, this role requires full-time on-site attendance during initial training. Following training completion, employees will work under an established hybrid schedule.

This position does not qualify as fully remote.

• Families and child care providers experience respectful, responsive, and high-quality customer service, with clear communication that supports confident enrollment and timely recertification.
• Eligibility and enrollment outcomes are accurate and compliant, supported by thoughtful review, clear guidance to families, and alignment with agency, state, and local requirements.
• Accurate, well‑managed records and systems data enable efficient service delivery, audit readiness, and consistent program operations across the Capital Area Child Care Services team.
• Demonstration of curiosity, self‑sufficiency, and accountability, adapting effectively to evolving policies and procedures to ensure dependable program operations.

• Provides professional, courteous, and respectful customer service to establish and maintain effective working relationships with customers and childcare providers.
• Reviews customer documentation to determine eligibility, ensuring completeness, accuracy, and compliance with program requirements.
• Calculates parent share of cost (PSoC) in accordance with established guidelines.
• Accurately enters, updates, and maintains data in Kinder Track and other required systems, including Issue Trak and Docu Ware, in accordance with established policies, procedures, and timeliness standards.
• Maintains organized, complete, and accurate customer records in compliance with documentation and retention requirements.
• Addresses and resolves customer and provider inquiries, concerns, and complaints in a timely and professional manner.
• Communicates program requirements, eligibility criteria, and next steps clearly to customers and providers.
• Performs other duties as assigned in support of program operations.

Complies with all policies and standards.

• 1-3 years of relevant work experience in a role supporting families – preferred
• 1-3 years of experience working a database system – preferred
• 1-3 years of experience in a hybrid work environment – preferred