Regional Manager of Data Entry & Customer Service

At Specialty Rx, Inc., our mission is to provide exceptional service guided by our CARE culture — Commitment, Accountability, Respect, and Excellence. The highest priority of each employee is to deliver top-quality service to our customers and colleagues, whether directly or through supporting others. This job description outlines the primary responsibilities through which employees embody our CARE values and contribute to the company’s mission of outstanding service.

• Perform duties assigned by the Director of Operations.
• Supervise and coordinate daily activities of the Data Entry/Customer Service Department.
• Plan and schedule the work of Data Entry Technicians and Customer Service Pharmacy Technicians.
• Predict, control, and implement changes in workload, staffing, procedures or schedules to best fit department needs.
• Manage staff knowledge of company policies and procedures.
• Design, implement, and maintain department policies and procedures as needed.
• Investigate and resolve all problems and issues related to both Data Entry and Customer Service Pharmacy Technicians.
• Handle complaints from the Pharmacy and client facilities in the best interest of both parties (e.g., packaging, deliveries).
• Generate and run various reports to ensure compliance with state and federal laws and regulations.
• Report occurrences to the QA Manager to be included in the quality assurance program.
• Maintain facility change requests (HOA changes, charting changes, form changes, etc.).
• Hold in‑services for staff on updated policies and procedures.
• In‑service staff individually about “Occurrence Report” related to their specific errors.
• Collaborate with other department heads to improve workflow and achieve department and company goals and objectives.
• Conduct interviews and assist in the hiring process.
• Provide on‑job training for new hires when necessary.
• Clean and help maintain equipment and work areas according to prescribed methods.
• Perform other duties as requested.

• Licensed Pharmacy Technician in Texas required.
• Four‑year degree in a related field or equivalent work experience.
• Three to five years of Long Term Care Pharmacy experience.
• Previous supervisory experience.
• Driven and motivated problem‑solver.
• Computer literate.
• Strong written and oral communication skills.
• Ability to work independently.
• Must be detail oriented.
• Able to work overtime with little or no notice.

• Health insurance.
• Dental insurance.
• Vision insurance.
• 401K retirement plan.
• Paid time off.
• Employee assistance program.

Specialty Rx, Inc. is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation, and gender identity or any other status protected by federal, state or local law.