Guest Services Manager Moody Center

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The Guest Services Manager is responsible for providing exceptional experiences to our guests, employees, and stakeholders. This position will lead efforts in training over 200 Guest Services Representatives; creating training programs, including overseeing all guest communication and feedback, including inquiries, concerns, and guest resolution; and event supervision. The goal is to ensure we become and remain the industry standard for excellence and ensure all our guests and staff have exceptional experiences.

This role pays an annual salary of $65,000-$75,000

Benefits for Full-Time roles:

• Health, Dental and Vision Insurance
• 401(k) Savings Plan
• 401(k) matching
• Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until November 6 , 2026.

At Moody Center in Austin, Texas, we have a championship organization that serves our fans, community, and business partners through world‑class sports, entertainment, and experiences. We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons, and community. Moody Center is Austin’s new arena that gave the “Live Music Capital of the World” the world‑class arena it deserves.

Moody Center is a premier 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to the University of Texas Women’s and Men’s basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, The University of Texas at Austin, and Minister of Culture, Matthew McConaughey.

Moody Center has recently been named the Arena of the Year by Pollstar and by the Academy of Country Music.

• Directly supervise more than 250 event staff employees to strategically enhance the guest experience for over 125 events per year.
• Partner with human resources to advertise, hire, onboard, train, and supervise Guest Services Representatives, including supervisors, greeters, ticket takers, ushers, elevator attendants, and guest service desk representatives.
• Deliver Customer Service Training Program for employees within guest relations to include content around identified core values, curriculum, implementation, and evaluation.
• Manage initiatives for event staff to ensure consistency in service and venue knowledge across all levels of the venue.
• Take lead on behalf of guest services to ensure part‑time staff are scheduled, briefed, deployed, and prepared for events.
• Provide resolution training to staff to deescalate and solve guest…