Fulfillment Generalist

Career Opportunities with Capitol Services

Current job opportunities are posted here as they become available.

Capitol Services is currently seeking a Fulfillment Generalist to join our growing team!

Capitol Services was founded in 1978 and has become a leading provider of services to legal and financial professionals nationwide. Our mission is to provide friendly, high-value, and superior service to our clients amid a collaborative atmosphere that encourages a balanced work-life experience for our employees.

Named one of the "Best Places to Work" by the Austin American-Statesman, we know that it takes the right mix of passion, dedication, and fun to make a well-rounded workplace. Joining the Capitol Services team means working with a best-in-class, passionate team of professionals that truly cares about the work we do and the people we do it for. If that sounds like an environment you'd like to be a part of, we'd love to talk to you!

Capitol Services is an equal opportunity employer.

About the role: You will be working in our Austin, TX location coordinating and fulfilling orders related to enterprise compliance across numerous jurisdictions. This role involves working full-time and onsite from 8:30am to 5:30pm, Monday through Friday.

What you will do:

• Communicate with coworkers, correspondents, jurisdiction employees, and others in a timely, effective, and professional manner
• Flexibly move between service operations departments depending on busy season, volume, and business needs
• Efficiently and accurately navigate public record websites and government databases for the purpose of filing and retrieving publicly recorded documents.
• In coordination with colleagues and correspondents, prepare, review, and submit filings to various regulatory agencies, or perform research, paying close attention to statutory and jurisdictional rules and regulations.
• Utilize Capitol Services' proprietary systems to process work
• Accurately enter and maintain information in Capitol Services’ proprietary systems according to internal guidelines, protocols, and procedures.
• Operate office equipment, such as phones, computers, scales, mailing sorters, photocopies and scanners.
• Maintain organization to ensure accurate results.
• Provide internal customer service that is courteous, warm, and knowledgeable, exercising emotional intelligence while under pressure.

Who you are:

• Preferred: 1-4 years' of relevant experience in a similar role in the legal services industry or law firm environment
• Strong organizational and time management skills: You have the ability to multi-task and prioritize projects / assignments. You have a strong attention to detail and exhibit a reasonable sense of urgency when processing orders to completion.
• Excellent communication skills: You have excellent verbal and written communication skills. You communicate in both a professional and friendly manner with coworkers, correspondents, and others.
• Adaptable: You are eager to use new tools and learn new processes and technologies. You can adapt to changing priorities while working in a fast-paced and high-stress environment. You have strong problem-solving skills to address any challenges that may arise.
• Coachable: You have the ability to retain and implement instruction and training. You are open to learn and navigate our current processes and systems. You are not afraid to ask questions.
• Positive attitude: You demonstrate a positive attitude. You are courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise.
• Team player: You are able to work in both a team and independent setting. You tend to foster support and dependability towards your peers while also getting your individual tasks done within…