Consumer Retail Loan Officer; Spanish

Overview

Job Summary The Retail Loan Officer (RLO) delivers an exceptional Member experience primarily within UFCU branches, and in collaboration with assigned branch team members, by maintaining the accuracy, integrity, and quality of lending services to optimize Members’ financial health. The RLO leverages critical thinking, problem solving, and high Member contact in their daily work, using their expertise and product knowledge to provide the correct lending products that best fit the Member’s needs, and provides limited support to fulfill Member mortgage inquiries to be routed accordingly.

This role fully analyzes each loan application and all required lending documents to fulfill loan closings. The RLO maintains updated industry and regulatory knowledge and uses effective assessments of financial needs to create and deliver compliant, mutually beneficial, value-added lending solutions. With superior sales skills and product knowledge, the RLO increases Member retention, product penetration, and profitability.

The RLO reports to the Manager – Retail Lending Sales.

About UFCU As Austin’s largest locally owned financial institution, University Federal Credit Union is owned by, dedicated to, and always working for our Members. Our mission at UFCU is simple: to provide for the well-being of our Members. We focus on people — not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals.

UFCU’s culture emphasizes people-first values and community impact.

Member Experience

• Demonstrate unsurpassed commitment to exceptional Member service and teamwork with each encounter, often going beyond the Member’s initial need or concern.
• Provide timely and accurate information, responses, and decisions to internal and external Members.
• Display strong written, spoken, listening, and interpersonal communication skills by clearly and effectively communicating with Members and staff, including timely follow-up on open items, primarily in a Member-facing environment.
• Assist Members with basic mortgage inquiries and submit applicable referrals.

Sales Performance and Product Knowledge

• Actively seek opportunities to maximize loan volume by demonstrating a strong results orientation and superior application quality.
• Consistently follow up on applications to maximize the number approved/funded.
• Use strong influential and consultative sales skills, analytic ability, and knowledge of UFCU’s ancillary products and services to enhance the quality and depth of Member relationships, thereby increasing Member retention, product penetration, and profitability.

Application Analysis and Loan Documentation

• Income Review
  • Accurately review, calculate, and confirm income, tax returns, and financial statements.
  • Work with Underwriters to determine appropriate next steps and additional information needed for loan approval.
  • Provide guidance on sources of income that may be included in loan application.
• Application and Loan Documentation
  • Analyze all application and loan documentation, verify completeness and accuracy of files and communicate responses to Members, staff, dealers, and others in a courteous and timely manner.
  • Provide Member with correct loan documents and disclosures, process loans with accuracy and efficiency.
• Stipulations Review
  • Independently ensure that all stipulations set forth by Underwriter are fulfilled appropriately.
  • Perform all needed follow-up with Member or other parties to act on stipulations to completion.
  • Identify and escalate any issues of risk or fraud to the appropriate Lending team members.

Communication and Follow-Up

• Collaborate with various team members within the lending department, in retail branches, and across the organization.
• Apply a commitment to excellent Member service and strong interpersonal skills to build and maintain positive relationships with team members, internal partners, and various vendors.
• Maintain professional, clear, and effective spoken and written communication with Members, potential Members, business partners and staff; consistently…