Associate Relationship Manager

Overview

Description The Associate Relationship Manager’s duties are a mix of Universal Banker and Lending Assistant with an introduction to Business Development. As an Associate Relationship Manager, you are to exhibit excellent customer service to both external customers and internal team members. The Associate Relationship Manager provides operational support and exceptional customer service while maintaining essential controls and safeguards. If you have cash handling, new accounts and/or lending assistant experience and want to take your experience and responsibility to the next level, this may be the opportunity for you!

• Manage the location operations- this includes but is not limited to ordering and restocking office supplies, opening and closing the location and being the customer’s point of contact during management’s absence
• Responsible for maintaining minimal new account exceptions for the location
• Assist lending team with consumer and commercial loan closings
• Balance and troubleshoot the location’s ITM
• Generate new deposit and consumer lending relationships
• Responsible for keeping current and being knowledgeable of all Bank’s products and services in order to communicate to new and existing clients
• Based on customer’s needs, makes recommendations on services/products that would assist customer in meeting their needs
• Create customer loyalty and grow customer through a differentiated customer experience
• Educate customers on options for managing financial transactions by leveraging technology, tool and resources
• Maintains customer information on those expressing interest in future financial discussions and of pertinent customer information including notations about future events that may involve need of financial services/products
• Proactively contacts customers to present pre-approved offers for financial products/services or to offer a general financial overview and schedules customer meeting to conduct a structured financial review to obtain understanding of their financial situation
• Communicate clearly and accurately to customer of financial products/services including benefits, requirements and any associated fees or costs associated with product/service
• Identify and refer when appropriate to a customer to another Bank associate or department to discuss certain financial products/services
• Assist customers with transactional needs in accordance with established guidelines, brand model, and service standards, including answering inquiries about account balances, transaction history, service charges, interest rates, and more
• Protect the bank from unnecessary risk by adhering to bank procedures and confidentiality guidelines, including currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, and more
• Adhere to internal controls, operational procedures, and risk management policies, including security protocols for robbery, fraud, opening/closing processes, cash controls, and teller procedures, when applicable
• Ensure compliance with all bank policies and procedures, as well as applicable state and federal banking regulations
• Perform other duties and responsibilities as assigned by management

• Strong knowledge of banking operations, new account procedures, and regulatory compliance
• Self-starter with exceptional customer service skills
• Ability to handle difficult or sensitive situations with empathy and professionalism
• Strong attention to detail and accuracy
• Excellent communication skills, both verbal and written
• Strong problem solving and decision-making skills
• Ability to work independently with minimal supervision and make sound judgements
• Bachelor's degree preferred
• Three (3) years of previous professional level of customer contact and service working experience or two (2) years of prior working experience in banking environment or two (2) years of previous office/branch management experience

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times