Retirement Plan Services Implementation Manager

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Implementation Team within Retirement Plan Services Plan Administration and Implementation (PAI) is committed to providing a seamless transition of plan and participant records to Schwab for both new business conversions and ongoing plan mergers. It is true that you never get a second chance to make a first impression. We have assembled a team of some of the most experienced and qualified people in the industry.

Our goal is to lead the industry in plan conversions through a proven process that focuses on quality, timeliness and the best overall conversion experience for our clients and their employees.

The Implementation Manager position will be responsible for the high-quality execution of all aspects of new business conversions and deconversions of existing business.

Communicating and managing all internal and external stakeholders of the conversion including prior record keepers, internal Schwab teams, plan sponsors, Trustee/Custodian, and advisors (if needed). Day to day responsibilities include but are not limited to:

• Documenting all project milestones regarding plan/participant data reviews in excel format
• Preparing acceptance letters which include wire/asset transfer responsibilities
• Communicating with Charles Schwab Trust Bank on asset transfers and investing assets received from prior trustees
• Reconciling plan assets to participant recordkeeping balances and trust statements
• Loading and reviewing various census for SOX notifications and open enrollment
• Preparing loans, investment elections, vesting, tax data for participants transitioning to Schwab

For existing accounting possible support for fund changes, managed accounts, and overall plan inquiries (e.g. updating for plan provisions changes).

• Requires Bachelor’s degree or equivalent
• 8 + years’ experience in the financial services and/or record keeping industry with concentration in Defined Contribution Plan Services (is a plus)
• Must have STRONG Excel skills (e.g. V & X lookups, pivot tables, comparisons, etc.).
• Strong interpersonal, analytical, problem solving, organizational, decision-making and conflict resolution skills

• Excellent written and oral communication skills
• Strong customer focus, including ability to think in terms of the customers perspective and expectation
• QKA designation
• Ability to multi-task among competing priorities
• Proficiency in plan recordkeeping software within 6 months of hire
• Ability to motivate/inspire others to achieve team goals and client satisfaction
• Willingness to take the initiative when faced with a new or challenging situation
• Ability and willingness to lead by example including a willingness to support new ideas

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance