Credit & Collections Manager

Overview

The duties of the Collections Manager include overseeing the collection efforts in a fast paced goal oriented Collections Department, providing supervision of the collection staff and performing collections of the largest and most sensitive customer accounts. Work closely with the Controller concerning any audits, if requested. Performing credit investigations on all account credit applications. Set up all cash accounts. Mail welcome letters to new customers.

Maintain the NSF company database.

• Based on the Weekly Aging, manage collection calls and emails made by collection clerks to past due customers to reach and maintain optimum collection efforts. Review activity reports as needed to accomplish the preceding.
• If service were to be stopped for non-payment, this position would be responsible for sending Demand Letters up to and including the final demand letter.
• Prepares documentation necessary to create the Credit or Debit Memo necessary to true up a customer account.
• If requested, assists with the clean- up of RU’s (unapplied receipts), short paid invoices and Charge Backs.
• Opens Cash Accounts in JDE
• Opens Charge Accounts in JDE.
• Maintains and manages the company’s NSF reporting and files.
• Responsible for maintaining customer files to include the credit Applications, tax forms, W-9’s, and any other pertinent information used to determine credit worthiness.
• Insure that customer collection notes are being input by the collection Clerks
• Assist with special projects and other duties as assigned by the Controller

• Requires good written, oral and reading communication skills in order for the incumbent to accurately obtain, interpret, and transcribe a variety of communications and instructions
• Proficiency with Microsoft Office®(Outlook®, Word®, and Excel®) is required
• JD Edwards Software experience is preferred
• Excellent interpersonal skills
• Ability to adjust and interact with all levels of personnel
• Proficient at multitasking
• Excellent organizational skills
• Ability to set priorities and meet deadlines
• Must take pride in their work
• Ability to thrive working in a team environment

• Minimum five (5) years’ experience in collecting, accounts receivable, or a related area
• Minimum two (2) year’s management experience.

• High School diploma (or G.E.D) required
• Bachelor’s Degree from an Accredited Institution is preferred